Nova was fabulous to work with. Nice car, good customer service, no tricks, no last minute add ons, quick, good communication - they were all we had hoped for and more. We were worried as we had read so many negative things about car rental agencies in general in Croatia. They were better than our own experiences here in the US, and certainly as good or better than any other country we have traveled to and rented a car in. I would highly recommend them!