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How to cancel a Jadrolinija ferry ticket?

Hopkinton, MA
Level Contributor
7 posts
3 reviews
How to cancel a Jadrolinija ferry ticket?

Well, my wife booked all our places to stay, then asked me to book a ferry for us and the car we are renting (Lopar->Valbiska). Of course, after I bought the ticket (about $47 US), she changed the itinerary which changed the ferry date (23.06.2018).

I looked all over the website to find a place to either change the reservation or cancel it. I found a statement that says you can cancel and receive a portion of the fee back depending on when it's cancelled. However, I found no place to actually cancel it. I have sent two emails and gotten no response.

We're leaving on in a few days on 06/10.

Thanks, looking forward to our trip,

Dan

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8 replies to this topic
Durham
Level Contributor
5,810 posts
10 reviews
1. Re: How to cancel a Jadrolinija ferry ticket?

Are you cancelling or changing the date? The tocs say 'One change of the date of the voyage is allowed free of charge, except for commercial vehicles on the day of departure.'

Zagreb, Croatia
Level Contributor
161 posts
117 reviews
2. Re: How to cancel a Jadrolinija ferry ticket?

I've checked Terms and conditions for local lines (https:/…local-lines) and haven't found a statement that you receive a portion of the fee back if you cancel the reservation. However, there may exist a possibility to change a reservation (I remember that I have successfully changed a ticket few years ago, but it was bought at the ticket office), so I would suggest you to call them (+385 51 666 111).

Hopkinton, MA
Level Contributor
7 posts
3 reviews
3. Re: How to cancel a Jadrolinija ferry ticket?

Ah, I didn't see the part about getting one change for free. The part about cancellation refunds is in the same section of the Terms and Conditions.

Thanks for your help.

email didn't help, I'll try calling.

Hopkinton, MA
Level Contributor
7 posts
3 reviews
4. Re: How to cancel a Jadrolinija ferry ticket?

Here's a followup.

I wrote another email to a different email address and got a response this morning. They said:

"car ferry line tickets are valid for all the dates prior your date of departure."

Ha, good to know.

Thanks again,

Dan

1 post
5. Re: How to cancel a Jadrolinija ferry ticket?

Hi can you specify the email address you used.

Thank you.

Sheldon.

1 post
6. Re: How to cancel a Jadrolinija ferry ticket?

We have the same problem. Do you discover about cancel? Tks

Edited: August 22, 2018, 11:11 am
Level Contributor
78 posts
71 reviews
7. Re: How to cancel a Jadrolinija ferry ticket?

Same problem,which email address did you use?

Moscow, Moscow...
Level Contributor
1 post
2 reviews
8. Re: How to cancel a Jadrolinija ferry ticket?

Hi Dan,

I was just wondering if you could tell me which email address you contacted the ferry through? I have booked my ticket for the wrong date as well and am hoping to switch it over. Thank you!

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