There used to be a bus transfer service (proper coach size bus or smaller) plying to hotels from the airport for a small charge (cheaper than taxis). However, in February 2018 there seems to be a change. They use 6-8 seater coach/van and the female staff on duty that day (a few days before Chinese New Year) told me blankly that I cannot use their service because of my large suitcase plus cabin bag. . Reason being the coach/van is too small to accomodate and it's ok if it's medium size !!! How ridiculous !!!
However, I notice a couple with 5 bags between the two of them (3 medium and 2 cabin) bought tickets from the ticketing machine and proceeded to board. I checked with the info counter staff and protested. She spoke to the coach staff and pointed out the discrepancy. They accepted my protest and said I could board....in 10minutes. Because I needed to shop duty free, I forego the offer.
Anyone else encounter this ?? Or have the service switch back to bigger coaches ??