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Anybody getting answers from Swift Air?

Helsinki, Finland
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201 posts
158 reviews
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Anybody getting answers from Swift Air?

I have been sending messages to Swift Air to buy extra luggage for my flights to and from El Nido. Is anybody getting reactions from them? My flight ticket only allows 10 kg and I will need more and do not wish to pay too much... All I get to my messages is an automated response with a promise that they will contact me.

11 replies to this topic
Melbourne, Australia
Destination Expert
for Philippines, Kuala Lumpur
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25,104 posts
1,961 reviews
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1. Re: Anybody getting answers from Swift Air?

Have you tried via their "manage my booking"

United States
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615 posts
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2. Re: Anybody getting answers from Swift Air?

Which email did you use?

I contacted them at info@air-swift.com and they responded within 24 hours.

Helsinki, Finland
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201 posts
158 reviews
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3. Re: Anybody getting answers from Swift Air?

Now they answered!

I contacted them via the info-email as advised in the booking confirmation.

Melbourne, Australia
Destination Expert
for Philippines, Kuala Lumpur
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25,104 posts
1,961 reviews
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4. Re: Anybody getting answers from Swift Air?

Where were you sending the emails then?

Helsinki, Finland
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201 posts
158 reviews
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5. Re: Anybody getting answers from Swift Air?

info@air-swift.com

This is what they instruct in the booking confirmation. As said, now they have answered. Maybe they read this forum!

Luzon, Philippines
Destination Expert
for Philippines, Bandar Seri Begawan
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18,821 posts
255 reviews
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6. Re: Anybody getting answers from Swift Air?

How long before they replied. I would consider up to 72 hours as fast.

Helsinki, Finland
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201 posts
158 reviews
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7. Re: Anybody getting answers from Swift Air?

10 days from my first message.

Manchester, United...
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34 posts
2 reviews
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8. Re: Anybody getting answers from Swift Air?

I just received this email back from them confirming 20kgs: The flight ticket also said 10kgs...?

Warm greetings from AirSWIFT!

Each passenger is entitled 20 kilos check-in baggage allowance and 7 kilos hand carry.

We offer prepaid baggage to be availed in advance until 4 hours prior to your scheduled time of departure.

5 kilos – PHP 120

10 kilos – PHP 200

If you wish to avail, please let me know.

Thank you.

Nicole Briza

Reservations & Ticketing Associate

Office: +632 318 5942 / +632 318 5943 | Mobile: +63915 5097024

Helsinki, Finland
Level Contributor
201 posts
158 reviews
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9. Re: Anybody getting answers from Swift Air?

My ticket includes 10kg baggege and 7kg hand luggage. Some more expensive tickets seem to have 20kg baggage but not mine.

I have managed to buy 10 more kg for my 2nd flight but not yet for my 1st flight on 14 Jan. They are very slow answering messages although sent to the email address they instruct to use. Hope to get an answer before my flight...

Philippines
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for Philippines
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6,203 posts
263 reviews
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10. Re: Anybody getting answers from Swift Air?

Forget it - air swift is not known for replying to email queries promptly.

My suggestion? Call them.

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