Hi everyone- we are booked to stay at Condado Ocean Club in two weeks. I saw quite a few recent reviews saying the service has been very bad, dirty rooms upon and a few other negative things. These all seem to be “new” complaints as I didn’t see any of these when we booked a few months ago.
I work in the travel industry so totally understand all the COVID protocols (like reduced housekeeping throughout your stay), however I’d like to at least have a clean room when we arrive and basic level of service.
Has anyone stayed there recently and support or discredit these reviews? I looked at a few other hotels as alternatives and seem to be seeing a lot of similar complaints from the other more popular hotels. Anyone have any insight or other hotel recommendations?
Thanks in advance!!