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Removing Old Post

Bridgwater, United...
1 post
Removing Old Post

We have recently taken over the Puriton Inn Bridgwater. It was closed last May 2024 and we started the business again in December 2024. We would like the old reviews removed as they are not good for our business and we would like to revamp the listing with our new trading hours.

Not sure how to do any of this.

Many thanks

Ellen Harris

4 replies to this topic
West Grey, Canada
112,322 posts
642 helpful votes
1. Re: Removing Old Post

Hi Helen;

Like all the forums on TripAdvisor, this forum is peer-to-peer assistance. It is NOT an effective way to contact TA staff.

You will need to advise TA staff of the change in ownership and provide back-up documentation.

TA staff have commented many times, that the best way for a business owner to contact them about their listing, is via their “Management Centre”.

1. Log in to the Management Centre

2. Find the "Contact Tripadvisor" box on the right side of the page

3. Click the "Get online help" link

4. Complete the form for your request

Best Regards

East Anglia, United...
22,321 posts
224 helpful votes
2. Re: Removing Old Post

To report an ownership change….

https://www.tripadvisorsupport.com/en-GB/hc/owner/articles/394

Washington State
Destination Expert
for Yosemite National Park
103,585 posts
194 helpful votes
3. Re: Removing Old Post

Note you are asking about removing REVIEWS.

In case anyone is reading this thread, the request is not about removing old (forum) posts but is about management wanting to remove old reviews from a listing.

West Grey, Canada
112,322 posts
642 helpful votes
4. Re: Removing Old Post

Correct. TA staff will only delete a review under 5 circumstances.

1) The business has changed ownership.

2) The business has undergone major renovations.

3) The user asks for their own review to be removed.

4) The review or reviewer violated the guidelines

5) Failure to respond to a verification email from TA staff

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