We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Not receiving notification settings

1 post
Not receiving notification settings

Hi Trip Advisor Forum,

Could anyone advise on why am I not receiving any notifications regarding new guest reviews/questions like I used to?

I have checked the notifications' settings and have selected 'Subcribed' on 'Reviews & Questions: Alerts of new reviews and questions posted about your business' option and yet still not getting any notifications.

Additionally, I can't set an email address as primary email as there's a message saying ‘Another member has that e-mail. Please choose another.’ as I am about to save changes made

Please advise the workaround to resolve these issues

3 replies to this topic
London, United...
4 posts
1. Re: Not receiving notification settings

Is there an update to this? I have the same issue and have just gone into my listing to find reviews going back a year that we have not been notified about so have not responded to

Washington State
Destination Expert
for Yosemite National Park
103,530 posts
194 helpful votes
2. Re: Not receiving notification settings

As an owner, you have access to a Membership center. Use it. Or maybe contact TripAdvisor Owner Staff via Verify@TripAdvisor.com but that is not really the right way. (Only for owners.)

West Grey, Canada
112,263 posts
642 helpful votes
3. Re: Not receiving notification settings

Hi ninanei;

TA staff have commented many times, that the best way for a business owner to contact them about their listing, is via their “Management Centre”.

1. Log in to the Management Centre

2. Find the "Contact Tripadvisor" box on the right side of the page

3. Click the "Get online help" link

4. Complete the form for your request

Best Regards

Reply to: Not receiving notification settings
Get notified by e-mail when a reply is posted
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Philippines. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.