We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Tripadvisor/Viator rejects registration of my business

Stuttgart, Germany
4 posts
2 helpful votes
Tripadvisor/Viator rejects registration of my business

Good morning,

I have tried several times in vain to register my new tour business with Tripadvisor/Viator.

At the end of the registration process, a screen appears stating that my account could not be generated since some of my information violates Viator's policies. This puzzles me.

I am planning to offer guided, private tours in Normandy during the season, but my company is registered in Germany, where I live. Could that be the reason? My company website holds all the necessary information I think, at least when comparing it with other tour operators in Normandy who are registered with tripadvisor. Anyone an idea what the problem could be? This is my website. http://www.rememberddaytours.com

Thank you for any advice !

Alexander

23 replies to this topic
West Grey, Canada
112,668 posts
642 helpful votes
1. Re: Tripadvisor/Viator rejects registration of my business

Hi Alexander;

TripAdvisor’s management are NOT interested in staffing the forums, preferring to leave them to be peer-to-peer assistance. It is NOT an effective way of contacting TA staff.

While TripAdvisor's parent company "TripAdvisor Inc." owns both this website & Viator, they are operated as two separate and independent companies.

You need to contact Viator with your concerns.

On the emailed confirmation you received, you will find contact information. I would suggest using that method of contacting TA staff with your concerns. Alternatively, you could try calling.

USA & Canada: (866) 648-5873 (toll-free)

UK: (0)20 3318 0421

Australia: (0)2 8069 5885

Brazil: (21) 3958 5513

International: +1 (702) 648-5873

Best Regards

Stuttgart, Germany
4 posts
2 helpful votes
2. Re: Tripadvisor/Viator rejects registration of my business

Thank you!

West Grey, Canada
112,668 posts
642 helpful votes
3. Re: Tripadvisor/Viator rejects registration of my business

You're welcome!

Vancouver, Canada
Destination Expert
for Vancouver
89,785 posts
97 helpful votes
4. Re: Tripadvisor/Viator rejects registration of my business

Not sure about including the line mentioning the YouTube channel you appear on and the collection of someone's activity information. I've not seen anything like that in other tour operator websites for listed companies. That could be seen by TA as competition or it could be seen as self promotion.

Stuttgart, Germany
4 posts
2 helpful votes
5. Re: Tripadvisor/Viator rejects registration of my business

Thank you Mufti.

Strangely enough they did not even see my Website when I tried to register my Business, the site was not live then.

This is the response after I enquired why I am rejected:

"Hello,

Due to inconsistencies surrounding your account that we are unable to reconcile, your account has been removed. Please be advised that we reserve the right to refuse advertising. We cannot divulge further details for the reasons for your account removal.

Kind regards,

Trust and Safety Team"

They don't even give me a chance to learn what alleged inconsistencies they refer to, they simply do not divulge any further Information.

I consider that very poor business conduct.

California
76,547 posts
478 helpful votes
6. Re: Tripadvisor/Viator rejects registration of my business

They may have rejected you due to no website.

Stuttgart, Germany
4 posts
2 helpful votes
7. Re: Tripadvisor/Viator rejects registration of my business

On there registration template theay states providing a Website URL is optional, hence this in probably not the reason why.

West Grey, Canada
112,668 posts
642 helpful votes
8. Re: Tripadvisor/Viator rejects registration of my business

TA staff have commented many times that they must be able to independently confirm that your business exists, either by a website or other online presence.

Best Regards

Wrexham, United...
Destination Expert
for Singapore, Traveling With Disabilities
5,079 posts
313 helpful votes
9. Re: Tripadvisor/Viator rejects registration of my business

As others have said, TA do need proof from links that your business does exist, a website is often the best proof.

You say you live in Germany, but the profile you used for this forum says you live in New York. If you used that profile when submitting your business, that could cause problems.

Looking at your website, it stresses the e-book as much as the tours. If the reviewer doesn't speak good English, that could confuse them. This could also confuse the Google search results.

Leave it a few months, then you could try to sugmit it again, possibly resolving the issues I've mentioned. Meanwhile find other ways to promote your business, that may be a more productive use of your time.

Vancouver, Canada
Destination Expert
for Vancouver
89,785 posts
97 helpful votes
10. Re: Tripadvisor/Viator rejects registration of my business

Alexander,

You will need a live website in your listing submission form. That's how TA check out your business and that you do what you say you do.

There are a number of owners who participate in TA who have businesses located in a different city/country than where they usually reside. I know a couple of them change their location under their avatar, to reflect where they are at a given period of time.

Reply to: Tripadvisor/Viator rejects registration of my business
Get notified by e-mail when a reply is posted
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Philippines. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.