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Take care at Stansted! (Ryanair

uk
1,102 posts
5 helpful votes
Take care at Stansted! (Ryanair

My daughter, her husband and three children 12 and under were due to leave for a week skiing during half term. Their flight (Ryanair) was scheduled to leave at 12.30 and on checking in they were told that there would be a delay of about three hours and to go and relax in the airport. They were sitting in one of the food areas and there was a departure board close by which they were watching for updates. At 1315 her husband went to the toilets and on the way he passed another departure board, which displayed that the gate was about to close for their flight. He called my daughter and he rushed ahead to the gate while she collected up the kids, bags, tablets etc and they all ran all the way and just got there in time. The gate agent told them that they were missing about 80 passengers from the flight and when my daughter told her that they were probably all getting something to eat and that the departure board was not showing the correct information, she was told that it was not Ryanair's fault and they were leaving anyway.

No announcement was made and those poor people who were trying to relax and have something to eat and drink, as they had been told to do, will have missed their flight due to faulty departure information on the board. I wonder if they got re-booked?

This is not a moan but a word of warning for anyone departing from Stansted to make sure that you check more than one departure board!!

24 replies to this topic
United Kingdom
25,776 posts
71 helpful votes
1. Re: Take care at Stansted! (Ryanair

This is poor by RyanAir, they should have been making announcements, like other airlines do.

Dublin, Ireland
5,584 posts
188 helpful votes
2. Re: Take care at Stansted! (Ryanair

Downloading the app would be beneficial in a situation like this.

Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
123,797 posts
365 helpful votes
3. Re: Take care at Stansted! (Ryanair

This is a useful warning, even for someone as paranoid about double checking things as me. The sad fact is that the warning is needed at all. Information provision should be much better than this.

Auckland, New...
1,016 posts
11 helpful votes
4. Re: Take care at Stansted! (Ryanair

Yeah, I only ever rely on the airlines app and download it for whatever airline I'm flying on - it will always have the most up to date information and usually will send alerts if there are any changes to the flight schedule.

Italy
22,779 posts
5. Re: Take care at Stansted! (Ryanair

I've seen the Ryanair app mess up gates. More than once.

What I don't understand is the OP seems to be saying the board in the food court was wrong but a different one was right? How does that happen? I'd expect all the boards to be fed from one data feed.

UK
Destination Expert
for Air Travel
21,531 posts
41 helpful votes
6. Re: Take care at Stansted! (Ryanair

#5, from what the OP said it wasn't only the board in the food outlet that had the wrong information... but also the screen that the check-in agents were looking at. It sounds to me like some feed/connection got .broken.

As regards relying on an app... an app could just as easily show wrong/outdated information as a screen at the airport. And, as a matter of principle, I think it's totally wrong to expect everybody to have smartphones and use apps.

Italy
22,779 posts
7. Re: Take care at Stansted! (Ryanair

But the desk agent would have been earlier. It may have been correct at the time.

Auckland, New...
1,016 posts
11 helpful votes
8. Re: Take care at Stansted! (Ryanair

The app info is directly from the airline, the board information is sourced from the airline then loaded onto the airport boards, so another layer of potential faults.

The apps have never let me down and if there is a delay or cancellation I get notified immediately and am heading to the counter straight away to make alternative arrangements instead of finding out later and standing in a huge queue - has got me out of quite a few possible dramas.

Edinburgh, United...
34,877 posts
20 helpful votes
9. Re: Take care at Stansted! (Ryanair

I’ve been caught out with both Ryanair and Easyjet telling me i had a considerable delay (2 hours plus) and deciding to order a meal, only or them to decide to swir=tech aircraft or whatever and the delay was all of a sudden only Hal an hour and they were starting boarding. had to abandon my meal and scarper.

Now when I’m told there is a delay, I just buy a sandwich and bottled drink so I can shift if it changes. the exception is if it is weather delays and I can see nothing is currently departing or arriving and we are definitely going nowhere for a long time.

Sheffield, United...
Destination Expert
for Cambodia, Burundi, Malawi, Rwanda
16,596 posts
4 helpful votes
10. Re: Take care at Stansted! (Ryanair

I have never seen different departure boards showing different information about a flight at the same time. Yes they may change as changes are made to the flight departure time but all will change

I have to say that when advised at check in that there will be a delay of three hours you do tend to believe them and you would expect even in an airport that doesn't usually make announcements that if the flight is bought forward that announcements would be made after all most people do not continually study the departures boards

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