I have booked a trip with this company as i met some people in Central America seemingly enjoying their time. Wow - how things changed fast with COVID. After i find out our country closes borders i immediately contacted Gadventures to let them know im cancelling 10 days ahead and take the cost of cancellation fee as i know for fact i wont be able to make it for the trip. I hang on the chat for endless hours only to be cut off every 3-4 hours (every single time being 1 hour "next to chat to the agent"). So i emailed them. Automatic reply they will get back in 4-6 weeks. OK, no problem i get you are busy with all the COVID stuff i cant wait some time. But since no one was available on the phone imagine you exchange emails: i write - reply in 4 weeks - i reply the same day - reply in 4 weeks and so on. "we are sorry you are frustrated" in every email, but surely you undestand our situation. So are you stealing from me or are making me your free money lender?? There are institutions for this called BANKS, you arrogants! Funnily enough after I cancelled and took the loss - they sent out their email they are "suspending". They asked me to file a claim with insurance company - isnt it you business to refund since you cancelled in the end (not suspended! never opted for this!!)?. They still refuse to refund anything! ZERO.
Totally self-oriented and dont care about their customers at all (wont be able to travel to NZ anymore and do not wish to travel with them EVER again after this). Once you hand them the money its lost FOREVER. Such rude and unethical behaviour - which i believe is also completely illegal - it completely unacceptable. As i have seen on trustpilot i am one of many customers they cheated and mistreated like this. I have already started the legal efforts. Wishing we were suing? Alright. Im sure more people will. Awful. Never, ever, again. Be smart, don't lose your money with this "100% departures guaranteed" company which is rather "never see you money again". Wish you good luck Gadventures with all the suing ahead of you. You surely deserve it for how you treat your customers that spend their hard-earned money with you just to get cheated on and laughed in their face in the end! how? They changed their cancellation policy on their website so you cant prove you are eligible for cancellation. Disgusting behaviour.