We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American, Cafe, Soups
Meals
Breakfast, Lunch, Dinner, Brunch
FEATURES
Takeout, Wheelchair Accessible, Seating
View all details
features, about
Reviews (26)
Filter reviews
24 results
Traveler rating
10
6
1
3
4
Traveler type
Time of year
LanguageEnglish
Traveler rating
10
6
1
3
4
See what travelers are saying:
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed August 9, 2023

I'm a long-time repeat customer because I like the food/selection. Just had to call the Saugus location though because a smoothie delivery was placed on my front stairs upside down, spilling smoothie all over the step. Problem was, when I called the store, the cashier...basically said, not our problem, it was the delivery person. I just can't imagine treating a customer with that kind of disregard. I explained that I didn't choose the delivery service, and that I'm sure Panera would want to know if a delivery service they use is treating their customers like that. This turned into an argument where I had to ask for the manager who continued to let the cashier stay on the phone talking argumentatively and sarcastically at me. They basically said I would need to reach corporate office or get the delivery service they chose (Door Dash) to make it right. In other words, I get to do more work for being treated badly to begin with. Nice. I won't be going back for more treatment like thatMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 17, 2022

Ordered the new chicken sandwich at the counter...c/s was good. Charged $13.00+ for this sandwich. When they called my name to pick-up... eat-in, I was terribly disappointed. The size of the sandwich was a kid size sandwich meal -with a small bag of potato chips....The...chicken sandwich advertised on TV looks like the young man in the commercial {holding the sandwich} could hardly hold on tight when taking a bite. Looks like the chicken is so large its about to fall out of the bun.... Well, that was/is not the same sandwich I received for $13.00+.--- WOW! THE CHICKEN WAS RUBBERY LIKE IT WAS ? maybe boiled then MICROWAVED. Disappointed!!!!. In the past, I have had the soups, salads, mac-cheese & lobster, breads, bagels including pastries are on the whole a 10+....Don't order this sandwich. A TURN OFF! sorry......I am normally easy to please.More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 26, 2018

I hadn't visited a Panera in FOREVER! I stopped here for a take out salad and it was amazing and for the next week I visited 3 Panera's for their salads. My town is really missing out not having a Panera!

Date of visit: April 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2018

I've ordered from many restaurants that online orders are to be picked up on the side in the "Pick Up" section, however, I've NEVER encountered a time that MY food was outside of my bag with another customer standing there rummaging through my food. There...are NAMES on the orders and today when picking up my food, there was 2 ladies hovering over my bag and apparently had taken out my pastry. Now I CAN'T EAT MY PASTRY and the cashiers who I spoken to did not do anything to rectify the issue. So I basically will throw away my entire order which amounted to about $30 since who knows what dirty hands and toes have contaminated my food. Will never ever in my life order from here again. Thanks for nothing, Panera!More

Date of visit: March 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 13, 2018 via mobile

go to Panera often. This morning, during the 3rd nor’easter, to hit Boston in two weeks, I learned my meeting was canceled so I went to Panera for coffee. Upon purusing the menu I noticed they’ve come out with a new breakfast called “bacon, egg...and cheese on a Brioche bun. IIMHO Amazing. The egg is a little runny , which I love , the cheese is sharp cheddar, I think, and the brioche bun soft and heated. The perfect combination. I'll keep coming back even when it's not a nor'eastet. Nancy is my go to lady to take my order. She is always smiling, a happy pleasant woman and always remembers her son has the same name as me...Theodore. Please leave her a nice tip, she wants to go on a cruise, deservingly so!More

Date of visit: March 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 3, 2017 via mobile

We needed to go to a nice place for coffee and rest and we chose this place. Coffee was great and we had some cakes, I am not sure what was that, but the cake was delicious. Also the seating was comfortable and cozy. Staff...was very helpful and kind.More

Date of visit: September 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 17, 2017

Met my girlfriend for coffee we ended up getting fruit smoothies the manager told us which one we should try and I'm so glad he did it was delicious not expensive he was funny love Panera

Date of visit: August 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 23, 2017 via mobile

The food is always good. Good selection of soups. Pick and mix a sandwich and soup. Good treats and coffee.

Date of visit: April 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2017 via mobile

As always I hit up Panera on my trips and once again the place has been consistently great. I alway have my bagel and this month they were free. Even better!!

Date of visit: February 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 11, 2016

Food quality is A+ . I picked up food before dropping off my car rental, on the way back to the hotel in the shuttle van i realized part of my order was missing. I called them to get a credit on my credit card....the Manager offered me next time I was in he would fulfill my order. When I told him I was flying out early the next morning, he offered to bring my food to me.More

Date of visit: October 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 2, 2016 via mobile

Food here is light, except for desserts. Love it, cozy place, it has a fireplace, fountain soda machine, clean. Nice ambience inside, warm.

Date of visit: October 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 25, 2016

Good place to eat something fast. Chose pick two it is enough to keep you going. The soup was worm and not salty same with sandwich. All in reasonable amount of time

Date of visit: September 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 15, 2016 via mobile

We visited for lunch. The place was mobbed, they must be doing something right!!! We had a turkey and avocado blt, Tuna sandwich and Mac and cheese breadbowl. All were delicious and fresh. Will definitely return👍

Date of visit: August 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 25, 2016

Always loved panera in Saugus.. We felt as though it was healthy fast food. Well maybe the food is healthy now but the restaurant is always very dirty when we go in on a weekend day or night. I have even complained to management however...there has been no difference. They are obviously understaffed. Tables are always dirty. Bathrooms are just as bad. Where is the board of health? Oh yeah they are understaffed also! Pastries are over pricedMore

Date of visit: July 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 5, 2016

I like to go to this Panera's to eat. The place is clean the people are friendly they are willing to help you. The food is fresh and awesome. You don't have to wait for your food to long. There is a lot of parking...space. You can go shopping and after you finish shopping you can get something to eat quick and good.More

Date of visit: May 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
Boston - Saugus, an IHG Hotel
725 reviews
.90 km away
Red Roof PLUS+ Boston - Logan
894 reviews
1.16 km away
Avalon Motel
27 reviews
2.71 km away
Chisholm's Motel
15 reviews
2.86 km away
Best nearby restaurantsSee all
Kelly's Roast Beef
295 reviews
.31 km away
Border Cafe
256 reviews
.74 km away
110 Grill Saugus
57 reviews
.49 km away
Prince Pizzeria
116 reviews
.59 km away
Best nearby attractionsSee all
Saugus Iron Works
152 reviews
1.74 km away
Lynn Woods
74 reviews
3.11 km away
Breakheart Reservation
63 reviews
.25 km away
Square One Mall
22 reviews
2.06 km away
Questions & Answers
Get quick answers from Panera Bread staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

Panera Bread, Saugus - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Panera Bread

Yes, Panera Bread offers takeout services.

Panera Bread is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3
  • Service: 3
  • Value: 3