I'm a long-time repeat customer because I like the food/selection. Just had to call the Saugus location though because a smoothie delivery was placed on my front stairs upside down, spilling smoothie all over the step. Problem was, when I called the store, the cashier...basically said, not our problem, it was the delivery person. I just can't imagine treating a customer with that kind of disregard. I explained that I didn't choose the delivery service, and that I'm sure Panera would want to know if a delivery service they use is treating their customers like that. This turned into an argument where I had to ask for the manager who continued to let the cashier stay on the phone talking argumentatively and sarcastically at me. They basically said I would need to reach corporate office or get the delivery service they chose (Door Dash) to make it right. In other words, I get to do more work for being treated badly to begin with. Nice. I won't be going back for more treatment like thatMore