During our family outing, we stumbled upon a restaurant that appeared to be quite appealing from the outside. Intrigued, we decided to give it a try. However, as soon as we entered, we sensed some discontent from the staff, although they didn't express it verbally....It became clear later on that they were not fond of walk-in customers, but we were unaware of this at the time.
We requested a high-top table near the windows, but were promptly informed that it had been reserved. It seemed improbable to us that a specific table in an empty restaurant would be reserved hours in advance, but we understood that every business has its own practices. We asked for an alternative table near the window, to which they reluctantly seated us after attempting to put us all the way in the back near the kitchen, again, despite the restaurant being empty mind you. For the record, They didn't mention anything about this table also being reserved or any time constraints for our dining experience.
Once seated, our waitress greeted us politely and took our drink orders. We were relaxed and enjoying ourselves until she returned and seemed surprised that we hadn't considered ordering any food yet. We promptly placed our food order, and this was the only instance where the server's demeanor was less than professional. I couldn't help but feel a bit awkward, as if we didn't belong there if we were only planning to have drinks with our family.
After that initial hiccup, the service became impeccable. The bartender even engaged us in pleasant conversation, adding to our enjoyment of the evening. However, the waitress reluctantly approached us later on to inform us that there had been a prior reservation for our table. This information was not communicated to us at any point during our stay. It was requested that we settle our bill within the next 10 minutes, which left us feeling dissatisfied. Being rushed out of a restaurant, especially when there were plenty of available seats, was a new and unpleasant experience for us. We felt that they could have easily seated the other party near the kitchen, as they had initially planned to do with us.
Nonetheless, since we were nearing the end of our meal and drinks, we had no issue accommodating their request within a reasonable timeframe. I left a generous tip of around 25% for our server and the bartender, appreciating the service they had provided. However, the owner abruptly appeared with a printed copy of the bill, demanding that we vacate the table so that another group could be seated. Her approach was forceful and somewhat rude, despite us never exhibiting any rudeness towards her.
As a result, we had to gather in a group near the restroom hallway while my daughter used the facilities, as we had no designated waiting area like our own table. During this time, we encountered the party waiting for our table. We engaged in polite conversation and shared some light-hearted jokes about the strict policy of needing to vacate the restaurant within a certain timeframe due to other reservations. It was simply meant as a lighthearted jest, and we never intended to be disrespectful, especially to a party that had no involvement in our abrupt request to leave. Contrary to what the owner may claim, there was no rude behavior, vulgar language, or offensive gestures. I am disheartened that the owner would stoop so low as to fabricate such accusations in order to maintain a positive image in reviews. Such dishonesty is beneath any establishment in which I would choose to dine. Despite the unfortunate behavior of the owners and hostesses, the restaurant itself has many positive aspects. However, due to our overall experience, I can only give it a two-star rating.More