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One of my favorite Utah chains Cubby's has the BEST burgers and sweet potato fries and tri-tip salad (my family's favorites) and best lemon chicken parmesan or Wild rice and Kale salad my favorites that I dream of.
I've never been treated so poorly at a restaurant. We were traveling through Spanish Fork; and therefore, placed an order on their app for a pickup time of 7:15 on a Thursday night. When we arrived, we were told to wait and we would be...called up when it was ready. Well, in addition to the 45 minutes that they originally had to prepare the food, the wait was an additional 45 minutes! We had screaming kids in the car and a long drive ahead. Once they called us up to pick up, I then vented my frustration, in a very kind way, and indicated that the food should have been ready upon arrival or what was the point of even ordering on the app. I asked for some kind of compensation for waiting so long. I was thinking maybe they would give a discount of some sort . Once I asked the question, the floor manager, which couldn't have been more than 20 years old said "I'll give you a full refund." I was thinking that wasn't necessary, but a very nice gesture since the time had not been 1 hour and a 30 minutes since placing the order! He refunded the money, turned around and unloaded the food out of the bags. We sat there stunned for a little bit, when he looked straight at me and said "Why are you still here, I refunded you and we're done." Wow is all I have to say. I left, will never ever return to a Cubby's restaurant.More
We have been eating at Cubby’s for years and have always been impressed with the food and the service. Tonight’s was a much different experience. The employee taking our order rushed us and made me feel like I could not decide on anything else. After...receiving our order, we did not get one of the items we ordered. Upon notifying another employee, she argued with me and was extremely rude and loud. I was shocked at her behavior and her inappropriate customer service. She rushed to get her iPad for the receipt to “prove me wrong” and then told me to just pay her for the item. She made me read my card out loud, around other customers, being very boisterous and degrading. I will not come to this location nor will I recommend anyone come to this location ever again.More
Our group of six chose to eat at Cubby's in Spanish Fork on the way through the area. We ordered and were told a pick up time which was just 20 minutes from when we ordered. It was raining so we stayed nearby and returned...to park in one of the pick up stalls. Our hot food came out hot and the salads were crisp and fresh. Nothing was forgotten. We especially liked the sweet potato fries and our grandkids loved the T-Rex burger meals. It was nice to eat out again!More
My wife ordered a hamburger on Black Friday. When she received the burger it was dripping blood. She complained and sent it back. The service was so slow that by the time she got the burger back the rest of her party had eaten and...was ready to leave. She took her burger home to eat and found out that it was still VERY rare. A rare steak may be acceptable but NOT a hamburger. I'm not sure we will ever return to this location again.More
Great food combinations. They could give Panera a run for their money. Generous Chocolate shake. Very good cheese grilled sandwich, though it could use a bit more cheese, but loved the other additions. Delicious sweet potato fries, a bit expensive, but perfectly fried.
Only complaint,...they seem to be a bit unorganized... and were a bit slow. My sandwich & fries were only mildly warm. Should be hot off the grill etc.More
Cubby's is amazing! The Spanish Fork location brought one of our favorite restaurants a lot closer to our home in Springville. Cubby hires great employees so the service is excellent. Food is always prepared perfectly. You can't beat Cubby's for fresh and unique options. Everything...we have had on the menu is simply delicious! We wish Cubby could prepare breakfast, lunch, and dinner at our home every day. Opening this restaurant is the second-best option to having him as a private cook and so we are very glad he did! Cubby is a remarkable and fun person and his wife is just as amazing!More
The wild rice and kale salad is amazingly good! Didn’t think I liked kale till I tried it. Tri tip salad is also good. Have tried a few sandwiches , which we liked. Wanted to try some soup, but they were out for 20 more...minutes.More