Firebirds Wood Fired Grill

Firebirds Wood Fired Grill

Someone from this business manages this listing.
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+1 901-379-1300+ Add website
Hours
Sun
11:00 AM - 10:00 PM
Mon
11:00 AM - 10:00 PM
Tue
11:00 AM - 10:00 PM
Wed
11:00 AM - 10:00 PM
Thu
11:00 AM - 10:00 PM
Fri
11:00 AM - 11:00 PM
Sat
11:00 AM - 11:00 PM
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Ratings and reviews
4.0
4.0 of 5 bubbles

RATINGS
Food
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Value
4.0 of 5 bubbles
Atmosphere
4.5 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
₱1,227.00 – ₱1,752.00
CUISINES
Steakhouse
Special Diets
Vegetarian Friendly, Gluten Free Options
meals, features
Does this restaurant offer free wifi?
About
Firebirds Wood Fired Grill is an American Restaurant and Steakhouse serving authentic wood-fired steaks, seafood, specialty cocktails and select wines. Join us for Happy Hour at the FIREBAR® for drink specials and bar bites. We offer top-notch service and upscale dining at a modest price. Reserve Your Table with us today.
PRICE RANGE
₱1,227.00 – ₱1,752.00
CUISINES
Steakhouse
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Late Night
FEATURES
Takeout, Reservations, Seating, Parking Available, Free off-street parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Accepts Credit Cards, Table Service
4.0
4.0 of 5 bubbles253 reviews
Excellent
129
Very good
75
Average
27
Poor
15
Terrible
7
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Donna C
Onondaga5 contributions
4.0 of 5 bubbles
Jan 2020 family
The atmosphere was very nice, wait staff friendly and attentive. We had the lobster spinach queso to start and that was awesome. The dinner bread was crusty and hot-delicious. I had the seafood pasta. The flavor was very good, but the ratio of seafood to pasta was way off for the price. I had 4 large shrimp and 4 small bay scallops. Very tasty but not enough seafood and too much pasta. My husband had the salmon with fried spinach. The salmon was cooked perfectly, but the spinach tasted like fried nothing. Interesting concept, but disappointing result. Their menu was full of interesting sounding options. We will definitely return and try other things.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alyssa D
1 contribution
3.0 of 5 bubbles
Jun 2020 couples
We had Nick as our server and he was fantastic! We could tell he was very busy but was still attentive and accommodating. The wine didn’t come out until after my husband had finished with his meal but when Nick realized this he immediately remedied it. The maitre de stopped by our table to ask how everything was, although haphazardly. We asked for salt and pepper and he didn’t bring it to us. I ordered the ribeye and potatoes and it was WILDLY under seasoned. I didn’t care to finish my meal for it was grossly cooked. The spinach salad however was so salted it was inedible. Thank you Nick for the only good thing about our night.
Written June 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firebirdsgrill
We value the opinions of our guests and thank you for bringing this to our attention. I am sorry that we did not execute our usual high quality of food on this occasion. If you give us the chance, we intend to make this right and hope you will allow our Regional Manager to contact you directly by providing your name, phone number and email address. Thank you.
Written June 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dionne P
Nashville57 contributions
4.0 of 5 bubbles
Jan 2020 couples
When we arrived we were told there would be a short wait 15 to 20 minutes which was fine but, there really is no place to wait inside the restaurant. So we go back outside in the cold and rain to wait for our text to say when our table was ready. Once seated, the waitress was amazing. She made sure are tea glasses were never empty even before we asked. The food was hot and fresh. The salmon was perfectly prepared along with the baked potato. My husband said his steak was tender and well prepared. My mixed vegetables were not so great but the overall experience was wonderful
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ronald M
8 contributions
1.0 of 5 bubbles
Oct 2020 none
I had lunch last week it took 2 1/2 to have waiter come to table and then bring check! The Prime Rib salad was recommended by waiter...it was just inedible scraps cut off from from someone's plate returned, over cold rice. NOT GOOD AT ALL! My cheeseburger was placed on bun lopsided and was cold, fries just barely warm, a tiny amount of ketchup was in cup, no waiter check on us during this time and restaurant was empty. I can see why as this was truly one of the worst dining experiences in Memphis what a shame!
Written October 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firebirdsgrill
Hello Ronald, Thank you for taking the time to bring this to our attention. We pride ourselves on our high standards of food and service and sincerely apologize that you had this experience. It is important to us that we exceed our guests’ expectations and we would like the opportunity to resolve this issue. I will be sharing your comments with our leadership team and would like to have our Regional Manager contact you directly. Would you please reply with your phone number and email address? Thank you.
Written November 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TENAKEY
Somerville230 contributions
1.0 of 5 bubbles
Sep 2020 couples
My wife and I love firebirds. We come o this location often. The food is always good, but this review is strictly for the service we had this past weekend. We came in around 11am on Sunday for lunch, there wasn’t a long wait, most of the tables were empty. The hostess sat us in a both and the waitress asked if she could get our drinks and help out with our orders. **Team work is huge in the food service industry**, the hostess said she wouldn’t help and walked away, the waitress went the other way and we sat there for 20 minutes until the waitress came back. Took our drink orders and was no where to be seen for another 30 minutes. Finally a different waiter came to take our order and he disappeared for god knows how long. “Telling me your going to take care of us and then not is a huge deal for us.” Its the worst service I have ever had at this location, and I didn’t see a manager on staff checking on guests or leading the employees. During this time when your restaurant is only at 30% capacity the service should be a top priority and it wasn’t. Whats going to happen when covid is over and your place is packed out with a 2 hour wait? I noticed that the surrounding tables were equally as frustrated with the level of service. Waiting equally if not longer to have someone serve them. It’s simple... don’t over seat people if you don’t have enough staff, work as a team, there was no reason of why the hostess couldn’t have helped out with one table. The managing partner at this location has some serious work to do. I think we will be putting this location on hold for awhile before we return.
Written September 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MSMom1961
Olive Branch6 contributions
1.0 of 5 bubbles
Nov 2021 none
I will start by saying that I have never been treated so rudely at an eating establishment before, and I have never written a bad review for a restaurant before. The horrible experience started with the hostess, a young white girl with long dark hair, who didn’t greet us when we walked in, never smiled, and didn’t try to help us. My friends and I all thought that she was very rude and actually disrespectful and mean to us, a group of senior women celebrating a 60th birthday. One friend had stopped by the restaurant the day before and spoken to a manager about seating nine together. She was told that our request would be honored. We told the hostess this, and she said that she couldn’t do that. We asked to speak to the manager, who was a short black woman with short hair. (I mention the description of these women so that upper management can know who cost the restaurant $275+ and any future business from anyone in our group.) we told her that another manager had approved this, but she was VERY rude and would not work with us to resolve the issue. Since they wouldn’t let us add one to the table, we asked if she would let us put two small tables together to accommodate 9 people. Even though there were empty tables beside each other, she wouldn’t let us do that either! Most restaurants value your business and try to make customers happy. Firebirds is NOT one of those places! We are a group of ladies who don’t get to see each other very often, and we just wanted to all sit together to celebrate several of us turning 60 this month. Instead of breaking our group up, we decided to leave and went to Abuelos, a Mexican restaurant right down the road. They not only sat us all together, but they were so polite!!! Our server was excellent and the food delicious! Thank you, Abuelos, for saving the day! We will be back!
Written November 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firebirdsgrill
Thank you for taking the time to bring this to our attention. I'm sorry you had this experience as this does not reflect the level of hospitality we aim to deliver and are known for. I will be sharing your review with our leadership team to learn more and improve. If you would like to provide any more details, please contact directly at katy.truman@fbgrill.com so I may work with you to resolve this issue . Thank you.
Written November 10, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cindy C
Kingsport32 contributions
1.0 of 5 bubbles
Jul 2021 couples
We placed our order online and paid in advance. We arrived to pickup on time and followed the instructions to call upon arrival. No answer. We tried again. No answer. I noticed as we did this that a man in a chef’s uniform was sitting on the bench in front of the restaurant. My husband went in and inquired and was told they were just waiting on the vegetables. We waited another 15 minutes. I called and hit the option for a new to go order, which they answered. They told me the order was nearly ready. We waited another 10 minutes and I went in. I spoke to jobless than 7 employees. I told them what I wanted and they said someone would be with me. Finally a woman brought my order and because I had zero confidence, I tested and the food was cold! I asked for a refund. They said no one there could handle that. I asked for the person in charge and they said it was the Executive Chef. So guess who that was! The guy who had sat on the bench outside for 10 minutes while our food was not being cooked! He was rude and told me the General Manager would handle the refund from home but it would be two days before I would see it. This place is a joke! Not a professionally ran restaurant.
Written July 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firebirdsgrill
Thank you for sharing your feedback regarding your recent ToGo order with Firebirds. Please accept my sincerest apologies for the unacceptable food and service you received. If you give us the chance, we intend to make this right and hope you will allow me to rectify the situation. Please feel free to contact me directly at katy.truman@fbgrill.com. Thank you.
Written July 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RJ J
Cordova409 contributions
3.0 of 5 bubbles
Jan 2020 none
Stopped by Firebirds for a late lunch. We sat near the fireplace and the young lady from the bar was our Server. She was pleasant, very patient, and attentive. I would give her 5-Stars for service. However, today the food was a bit off. Their Chicken Tortilla Soup is usually Outstanding (smooth, silky, flavorful), but today it was too thick and a bit bland. My Durango burger was request to be grilled Medium, but it was Well-Done and the crispy onions were hard and tasteless. Over the years, we had had enough GREAT meals at this Firebird location. Even though today was just OK, we think it was just an OFF-Day for the kitchen and we will give them another chance.
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FJGonzalezG
Bethesda1173 contributions
4.0 of 5 bubbles
Sep 2021 none
A better than average steakhouse, Firebirds served an excellent Grilled Salmon with Portabella Mushrooms. The Onion Rings, Ribeye Steak, and the Creme Brulee were good. Good service, and clean family establishment.
Written November 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MemphisLizzy
17 contributions
3.0 of 5 bubbles
Nov 2021 none
The BLT salad is v. good. The "perfect pair" on the lunch menu is good value for money. We waited a long time for our food and our burgers were well done when we asked for M. Rare. Coleslaw had taste like it's been in cooler too long. Not great. Ribs were v. good. Meat was tasty but overcooked and dry.
Written November 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firebirdsgrill
I appreciate your feedback and thank you for bringing this to our attention. While I am glad to hear the positive aspects of your visit, I am sorry that the quality of some of the food you received was not up to our usual standards. If you would like to provide any more details, please feel free to email me directly at katy.truman@fbgrill.com. Thank you.
Written November 18, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

dancer62va
Norfolk550 contributions
5.0 of 5 bubbles
Apr 2021 couples
We were not sure where we were going for dinner but as we drove I looked up best steak dinner and Firebirds popped up and I made a reservation and it was just around the corner. Upon arrival they asked us to wait in our car they would call when ready. We had the best server(Sherena) she did a great job. We had a steak special and it was melt in your mouth good. They also helped by allowing us to take a few pictures for our 40th wedding Anniversary. It was a great night. Thanks again Sherena!
Written April 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

eatbread
Lakeland2870 contributions
5.0 of 5 bubbles
Feb 2021 none
we ordered a couple entrees and an appetizer. Pulled up right at the scheduled time and there was an employee waiting in the lot. He took our name and brought our order right out. The food was packed well and still hot when we got home. Firebird Chicken Pasta had very generous portion, enough for lunch the next day. It was a bit spicy so we added some cheese to tone it down. The meatloaf was excellent as well, would order again. We shared the Philly cheesesteak rolls and they were awesome!
Written February 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

_spencer194
Memphis8 contributions
4.0 of 5 bubbles
Oct 2022 none
We've been dinning at FB since the opened in Bartlett. Todays brunch was very disappointing.I had Steak and egg bowl. How do you make a cold poached egg(I don't know)but mine was the first thing I tasted and it was cold. Tenderloin steak pieces were dried out and tast3less.My wifes's sandwich was so sloppy she couldn't pick it up. My gin and tonic came plain without a slice of lime or any type of garnish. Our waitress was very polite as was the manager .I have to admit that when we order from the regular menu we are usually very pleased. steve Spencer
Written October 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joanne S
Whitesboro428 contributions
4.0 of 5 bubbles
Oct 2020 none
We choose this because we had read the reviews on Trip Advisor. We were not disappointed. Only one problem, we thought it served pizza, I guess wood fired made me think that. So, we had hamburgers They were delicious, but I thought $13. - $14. for a burger & fries was expensive. Even their salad at $14.50 was expensive. Our waitress, Ashley was really top notch, and comical. We enjoyed chatting with her.
Written October 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RJ J
Cordova409 contributions
4.0 of 5 bubbles
Oct 2021 none
Before the pandemic, my wife and I used to enjoy a late lunch at Firebirds on Saturdays. So today's visit, even with mask, social distancing, and extra sanitizing was sort of celebration of a return to normal. The restaurant was busy and we witnessed a robust curbside business. Kudos to the management and staff for their extra efforts in providing good food and great service under trying conditions.
Written November 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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