My family has been going to the Cull House for over 15 years. We've never had an experience as awful as we did yesterday. I actually have never had a restaurant experience that bad in all my life. The waitress, Vanessa, and the cocktails themselves...were the only redeeming features of our visit. We arrived on time for our 5pm reservation for my mom's 84th birthday dinner and were seated right away. Things went downhill quickly after that. We ordered a round of cocktails immediately and shortly after ordered our meals. The cocktails took 20 minutes to arrive (there was only one bartender for the packed room). We were there almost an hour before our appetizers arrived and several never came. When entrees finally arrived (2 hours after we ordered) several were ice cold & one didn't arrive. When we questioned the staff we were told another waitress took that meal and they had to prepare another one which didn't arrive until the rest of our group was done eating. We were told they were out of baked potatoes which is mind-blowing. John, the manager, treated us with complete distain when we discussed what the restaurant would to do correct our experience. He actually huffed at my husband and ripped a gift card out of his hands. My stepson went to the Culinary Institute of America and is in the restaurant business so we know every place can have a bad day, but the way we were treated was unacceptable and frankly extremely unprofessional. I'm not sure who hired the manager but it was a huge mistake...there was no management of either the bar or the kitchen. And the customer service was non-existent. It saddens me to write such a bad review of a place we loved, but it saddens me more to think the Cull House will no longer be our go-to summer restaurantMore