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I called to order the Peking Duck Fried Rice. I was told it was not on the menu. Communication was difficult because of language barrier. I asked to speak to John. John told me it was not on the menu. I shared I am looking...at their menu and there is a Peking Duck Fried Rice. I was told menus were being changed. I told John I called because I wanted the Peking Duck Fried Rice specifically and they were the only restaurant I knew of that sold it. I told John I would go someplace else and cancelled my order.
Several minutes later I get a call from John R. Inzerillo the General Manager. I was very surprised to get that call. That never happened to me before from any other restaurant I ordered take out and cancelled the entire order. John asked me to send him a picture of my menu and I did. John then called me again and told me he spoke to the Chef and the Chef would make me the Peking Duck Fried Rice for the price on old menu. When I arrived John introduced himself to me and told me they were making new menus. Everything take out I have ordered from Nine City in the past has been excellent. The prices can be high, but the quality of the food is worth it so order wisely to stay in your budget.
One big down side of Nine City restaurant from my experience is a language barrier with staff but do not give up on them when placing an order because the food is excellent. I was told by John I could not get Peking Duck Fried Rice in the future because it will not be in their new menu but he told me I could ask for it and if they have extra Peking Duck meat available then a fried rice could be made, but no guarantees.
I have heard of the Peking Duck experience inside the restaurant that you have to order and reserve ahead of time. I am looking forward to having that experience in the future. I ordered my take out food about 2 weeks ago and I am sorry for this late review but customer service experience was above and beyond anything I ever experienced before from a restaurant so I remember it to this day. If you are in the mood for Chinese take out give Nine City a call. You will not be disappointed. If you have any difficulty communicating your order. Ask for John.More
Ate at Nine City twice while at a conference in the hotel - great food, excellent service. The food at the hotel is solid, but if you want a real meal while you're there definitely check out Nine City.
I chose this restaurant for my family get together because their food is superb. My favorite is the Peking Duck. Everyone agreed that it was delicious. The service was impeccable. The manager was very friendly and helpful. His suggestions were outstanding. The ambience was very...comfortable. Everyone agreed we will be back.More
I recently attended a seminar and friends and I went to Nine City for lunch. We feasted on the best Chinese food I've had in a long time. The service was polite and friendly. We enjoyed lunch so much that we went back for dinner....I will definitely eat there again when I am at the Renaissance HotelMore
I was in town recently for a business meeting and met my coworker who was staying at the hotel. This was our first time in the nine city restaurant. One of the best Chinese dinners we have had in a long time. My server Erica...was very pleasant and knowledgeable. it was great dealing with her. I will definitely be back with my coworker at the next meeting!More
I was at the Renaissance Hotel in Iselin for a business meeting. We decided to have dinner in the hotel at Nine City. The food was awesome. They served traditional Asian/Chinese food The dumplings and the boneless spareribs were to die for. We ordered a...few Family style dishes: Beef with asparagus, Chicken with blackbean sauce and shredded pork with garlic sauce. They were all amazingly tasteful. Our servers, Erica and Nicole, were very pleasant and knowledgeable. They gave us great service.
Next time I am in the area, we will be sure to eat here again.
Five stars across-the-board!!More
Was there last week and surprisingly the service was very polite and knowledgeable on all our questions. I had the peking duck which was amazing. I had my reservations about this restaurant because of the two reviews I read about the service. I was pleasantly...surprised. I would definitely return with friends and my family again.More