This was one of my favorite place pre-COVID, so I was very excited to see it being reopened again. However, my ordering experience today was probably the worst experience I have ever had dining anywhere.
I placed a to-go/pick up order online and received an...email confirmation. Since I live about an hour away from POC and need to take toll roads to get there, I wanted to make sure the order is all set. I called in and received a confirmation from the staff that the order will be ready for pick up with terms described in the confirmation email.
An hour later, I got to POC and the manager tells me that they would not honor the online order. They tell me that the order is only valid for dine-in. If that was the case, why does the confirmation email has "pick up/to-go" on it? Moreover, why did the staff VERBALLY CONFIRM my order on the phone? I explained that I drove an hour and payed toll fees to get to the restaurant to the manager, and she could not have been less interested in resolving the problem. She simply tells us that the confirmation email is invalid, and they won't honor what's written in the email.
So the error is all from the restaurant, but we bear all the cost. The staff did not even acknowledge their error in confirming the order BOTH electronically and verbally. I did not even hear a single "I'm sorry." I drove back in frustration, and this was not how I wanted to spend my Sunday. This treatment is poor and borderline offensive. I understand that COVID has been rough on businesses, but treating customers this way is inexcusable. I would never come back to POC again, and I'll make sure to tell my friends to do the same.More