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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, Pizza, British, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
View all details
meals, features, about
Reviews (453)
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453 results
Traveler rating
144
113
74
53
69
Traveler type
Time of year
LanguageEnglish
Traveler rating
144
113
74
53
69
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All reviews pizza salad fish and chips lovely carvery christmas dinner all you can eat nice food the pub meats roast
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Reviewed 19 December 2020 via mobile

Prior to Covid-19 we would visit here on a semi regular basis but having had two visits this month I have to say we will not be returning anytime soon. Our first visit was last week where we had a dinner, the food was cold,...clearly frozen vegetables and service was slow and somewhat poor. All in all I think we were there for 2 hours. However as it was busy and there appeared to only be 3 staff on the floor we let it slide. We then came today for breakfast with Santa and don't even know where to begin with the failings. Arrived at booked time and it was at least 30 mins before our drinks order was even taken, the children saw Santa who was proceeding to discuss his children instead of keeping in character. When we were eventually called for our turn to get food 60 mins after we arrived, it was cold, served with a very abrupt manner and very skimpy portions on what should have been an all you can eat breakfast. After we'd eaten we requested another round of hot drinks and juice and whether we could utilise the all you can eat part of the breakfast as ordered. 15 mins after this we STILL had not received our drinks even though they were sat on the bar and no response regarding additional food as advertised. I went to go and pay for the meal and saw our drinks STILL on the bar and no movement in even getting them too our table, but one of our party had already settled. Although I expressed disappointment in todays experience it was met with a half assed apology from a young man who did not really know what to do whilst the other member of staff there didn't even offer him support or an explanation. The other tables seating seemingly outside of Covid-19 guidelines were also having to wait a ridiculous amount of time and also complained to us as general chatter about it. Yes, I am aware that Covid-19 has made things difficult but by employing more team members to actually carry out the service and seating people further than half a meter apart you will probably have happier customers who would return.More

Date of visit: December 2020
Helpful?
Reviewed 30 October 2020

COVID-19 compliant, variety of food order; clean plates all round. Enjoyed our meals. Maddy our server was very knowledgeable and helpful.

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 31 October 2020

Hi Joanne thank you so much for your positive comments about The Village Inn!

Reviewed 29 October 2020

Had a brilliant breakfast and the staff were pleasant and polite.thanks Daryn ,Maddy ,and Lynn . Will visit again soon.

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 30 October 2020

Hi Ttd5247! We're so happy we were able to help you out!

Reviewed 28 October 2020

Ordered a takeaway pizza through the phone, maddy provided a brilliant service both on the phone and when welcoming me to the village inn. Lynn was as lovely as usual setting the village inn smile standard! The pizza was delicious, kudos to chef Jordan!

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 30 October 2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Reviewed 28 October 2020 via mobile

I was very pleasantly surprised after hearing some recent reviews that weren’t so great, however I visited with my family and had the most helpful and polite waitress Quinby serve us. Would definitely come back soon.

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 28 October 2020

A4314hfmeganp, thank you for your kind words and this wonderful review!

Reviewed 27 October 2020 via mobile

I visited the village inn yesterday with my friends for a roast but was impressed by the burgers and pizzas on the menu! I was served by Ethan who was very helpful and attentive throughout busy conditions. I will be returning to the village inn...again!More

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 28 October 2020

Davidswatman0, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Village Inn.

Reviewed 27 October 2020

Mid-morning brunch for second time this month, good quality and tasty buffet selection, an economically priced but wholesome meal, friendly and efficient service. Looking forward to visiting again in a week or two.

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 28 October 2020

Andrewcl6527mh, thank you for your kind review; we are happy to pass along your comments to the team here at The Village Inn!

Reviewed 27 October 2020

Don't normally do this, but wanted to thank the Manager Daryn for going the extra mile to make our trip very covid safe & comfortable recently.. we'll visit again!

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 28 October 2020

Paulgw403pm, we are glad we could help!

Reviewed 27 October 2020

Great value for money, friendly relaxed atmosphere. Lynn extremely helpful member of staff. Stringent covid restrictions in place

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 28 October 2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Reviewed 27 October 2020

Just had an amazing dinner here and leaving full with a takeaway box once again. Maddy and Ethan were always available and quick to sort out any of our needs. Maddy’s warm personality shined through when serving us and advising my brother over the spicy...pizza. Absolutely lovely can’t wait to come back.More

Date of visit: October 2020
Helpful?
GeneralManagerAA, Manager at Village Inn Stonehouse Pizza & Carvery, responded to this reviewResponded 27 October 2020

Troye690, thank you for your kind review; we are happy to pass along your comments to the team here at The Village Inn!

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Questions & Answers
Ask a question
jezzabellax3
22 September 2018|
AnswerShow all 5 answers
Response from baynesy | Reviewed this property |
No idea,sorry.Try phoning them.
0
Votes
Louise S
6 September 2018|
Answer
Response from 693darrinh | Reviewed this property |
Sunday carvery is £8.79 but for an extra £1.50 you can go large and have extra meat. There is a website it’s easy to access and the menu is quite extensive.
1
Vote
myturneround
20 August 2018|
AnswerShow all 6 answers
Response from COLIN Y | Reviewed this property |
Yes its a Carvery all the time here
0
Votes
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