The blooming onion was as expected: greasy and fried, but good.
The corn nuggets were as expected: greasy and fried, but good.
The Caesar Salad was as you would expect: crisp lettuce, croutons, and cheese sprinkled on top.
The above all seemed prepackaged, and prepared...before being sent out.
The mussels were as expected, until they weren't. There were six (6) that did not open. That's excessive.
When mentioned to the server (who did a good job despite seeming to be a bit in the weeds), she seemed disappointed and took the concern back to the manager.
This is where a critical failure happened.
The server came out, without the manager, and said, "I talked to the manager and if you want to have this taken off the bill I will."
I told her it was a decision she and the manager needed to make. I explained the contract was I received a certain amount of an item for a set pice, and they failed.
When she brought the bill back, the mussels had not been removed.
And still no manager.
The place was not so busy the manager could not have come out.
Instead the server had to make excuses for the manager while telling me she would have removed the order depending on how upset I became.
What in the wide wide world of sports is that all about???
When did "good customer service" become nothing more than a phrase?
There are other places where customer service, with or without pre-packaged food, still counts for something. Go there instead.
If things turn out not to your expectations, at least at another restaurant you might actually get to talk to a manager.More