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Near North Side
0.6 km from 360 Chicago Observation Deck
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Reviews (3,092)
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2,053
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Traveler rating
2,053
494
164
48
40
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All reviews caramel corn gourmet popcorn cheddar cheese chicago mix small bag sweet and salty worth the wait visit chicago yummy combo medium
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Reviewed 1 week ago via mobile

Poor customer service. Couldn't get a receipt because they were out of paper??? Little odd when you give them cash that they can't give you a receipt. There is a NUTS ON CLARK in the airport too for caramel popcorn.

Date of visit: April 2021
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Reviewed 1 week ago

I can not visit my hometown of Evanston, IL without stopping by a nearby Garrett's Popcorn Shop to purchase the "Chicago Mix" popcorn to take back home to ATL with me. We had short-lived success with a store branch at the Mall of Georgia, in...Buford, Georgia, but now that the branch is closed, it's back to Chicago for the snack I love.More

Date of visit: April 2021
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Reviewed 3 March 2021

My experience was at the Ontario Street location. While the staff was ready to serve me, I didn't feel like they cared if I bought their product or not. Even during COVID times, there needs to be a way to sample product that is priced...at a premium. NOPE, can't because masks are mandatory. Really? Get over yourselves! I did buy the Buffalo/Ranch combo for a souvenir - recipient said it was good but they've had better. Ouch! So if you're in Chitown, swipe left and enjoy another local favorite IMO.More

Date of visit: March 2021
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Reviewed 13 February 2021 via mobile

May be good popcorn but WHEN YOUR CUSTOMER SERVICE IS GARBAGE IT KILLS OFF YOUR BUSINESS SLOWLY DROVE UP TO CHICAGO 2 hour trip 2x’s in a Month every ordered s screwed up tonight ordered off 87th missing a 13.65 bag no ones checking to...see if it’s Carmel crisp or Crisp with Almonds It’s sad when u pay for somethings don’t don’t get it IM ASKING WHERES THE NUTS !!!!!More

Date of visit: February 2021
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Reviewed 12 February 2021 via mobile

Miss leading popcorn and candy advertisement. I purchased can of popcorn and a box of candy it was advertised for $47 and was charged $10 for shipping so now it’s $57. The can of popcorn was about 1 gallon and the box of candy was...so small I couldn’t believe it. Their popcorn and candy is Overpriced. I won’t be ordering from them anymore. To me this is a complete rip off.More

Date of visit: February 2021
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Reviewed 24 December 2020 via mobile

The website description of the tin sizes leaves much to be desired. Got very tiny tin which cost me $51 and was utterly shocked. I called customer service and asked for a manager. Now let’s talk about incredibly bad service. First of all Mark only...wanted to tell me about his awful day and wanted to know why I didn’t ask him about his day. Wow! Then he told me that he had all kinds of info on all my purchases over the years. And that he had been with the company for over 15 years and proceeded to intentionally agitate me. Not once did he ask me what my issue was. So I finally jumped in after listening to him and his issues and attempted to tell him. All he said was so do u like the popcorn? Wow! Hands down the worst customer service experience ever. The popcorn is not that special that one has to be subjected to rude, arrogant and unprofessional behavior. I have seen all kinds of gourmet popcorn in the market and have decided to swing my business in that direction. And I advise anyone reading this to do the same.More

Date of visit: December 2020
Helpful?1  
Reviewed 22 November 2020

I have been eating the Chicago Mix caramel and cheese for 40 years. It use to be worth the wait and I would go out if my way, stand in ling lines to get it. Now standing in line doesn't take as long because the...taste isn't heavenly and longtime customers are abandoning the companies that refuse to supply customers with the quality and taste they come to expect! I found out, after buying from three separate locations and returning or calling to complain about the Chicago Mix purchase. Only after my 3rd disappointment, did I find out that there has been recipe change. I wad wondering why the long lines had all but disappeared, the taste has diminished and supposedly the taste has had to be sacrificed for a neater eating experience. Complaints had been coming in about the cheese band butter being messy and instead of giving the complainers an some alternative, they took away what made eating Garrett's Popcorn a wonderful, extremely fresh experience. How incredibly horrible is that!More

Date of visit: November 2020
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Reviewed 2 October 2020

I am soooo disappointed in this company and its customer service. I ordered my popcorn on September 22, 2020 and it was supposed to be delivered on September 26, 2020. To my surprise and dismay, it never arrived. By it being a Saturday, I had...to wait until Monday to speak to someone regarding my order. When someone is paying $96 for some popcorn, they would at least expect it to be timely. Although I do understand that things can happen and a delivery could be overlooked or omitted, I would expect the company to try and replace it as expeditiously as possible. I spoke to the representative (Meagan) and she informed me that they could send the order back out. I asked if it would be overnighted, she said she could do that. However, when I asked for a discount because I didn't receive the popcorn and for the inconvenience, I was told I could have a discount of 30% and if I took the discount, they wouldn't overnight it. I was so shocked because we all know it doesn't cost $96 to make a can of popcorn and they would still make a profit regardless, but I don't feel they did the right thing as far as customer service and the inconvenience I endured. Well, today is October 2, 2020 and the popcorn was delivered today, 10 days after the original order date. This will be the last time I order online for their products. I'd rather spend my money elsewhere where it's appreciated, especially during this pandemic. I hear Nuts on Clark is a good place to try and may give them a chance.More

Date of visit: September 2020
Helpful?1  
Reviewed 10 September 2020

Popcorn was actually good. The prices for the bagged popcorn is decent but if you opt for tin cans, that will cost you twice as much. Popcorn in the tin cans last about 2 weeks, bagged version 24 hours. This location is decently located but...needs a bigger waiting area. The employees were very nice.More

Date of visit: September 2020
Helpful?2  
Reviewed 30 August 2020

Almost $50.00 for stale popcorn and no returns! If they were a reputable company, they would back their product. Won't be buying from them again.

Date of visit: August 2020
Helpful?1  
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Questions & Answers
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Jim O
18 December 2018|
AnswerShow all 9 answers
Response from Mimi A | Reviewed this property |
You pay for the popcorn.
0
Votes
Jennifer D
13 November 2015|
AnswerShow all 3 answers
Response from Patti2 | Reviewed this property |
The earlier, the better. However, there is usually a line out the door. Don't fret, it moves pretty fast. It is worth the wait!
0
Votes
Anita S
15 May 2015|
AnswerShow all 5 answers
Response from john b | Reviewed this property |
PS, Garrett Mix used to be called Chicago Mix. I asked them what they called it in other Cities, they claimed Chicago Mix. Guess they caved. Now Garrett Mix, cheese and caramel. WARNING, the cheese is greasy. If you start... More
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Frequently Asked Questions about Garrett Popcorn Shops

  • Yes, Garrett Popcorn Shops offers takeout services.

  • Yes, Garrett Popcorn Shops offers delivery services.

  • Garrett Popcorn Shops is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4.5
    • Service: 4.5
    • Value: 4
    • Atmosphere: 4