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Unfortunately, my full story to “why this place was the worst experience ever”does not fit in the box. But to shorten things up.
The waiter spilled sauce over my mother, said did not apologize, which burned her head. A friend of ours found hair on...her food, the owners wife corrected her saying that it was not hair, but it was residue from cleaning brush. The owners were completely rude to my entire family, charged us for the hairy plate even though they took it away to the kitchen and never came back. We Spoke to the owner he told my mother to go see a doctor because her burnt head is not his problem and that we can just pay the bill and leave.
We have no issues paying good money for good food and good service but after their disgusting, rude behavior toward my entire family, I was absolutely disgusted with everything from this place and their attitude. Don’t waste your time. For the full story you can check the review on Google:More
Unfortunately I have to leave this review to explain why we'll never come back to this restaurant.
We had a group of 6 people eating there, that was an anniversary of ours friends, and my parents in law. At first look the restaurant looked nice...We ordered the plates and when they brought them the waiter dropped a hot sauce from one of the plates on the head of my mother in law (which burned her head) , the waiter didn't say sorry very well and only after we tried to talk with him about it, he basically tried giving my mother an law a awkward hug and saying something like "it's ok, we'll bring a chocolate cake to her, a very weird and disrespectful attitude.
After that she went to the restroom to try to wash her hairs and she noticed she was a little bit burned, but she as a very nice person said it was ok, and we started to eat. Coincidentally a friend that was with us found TWO hairs on her plate, we called the service again to explain the new situation. This time was the owner's wife. We explained both situation, she took the plate away and never came back.
Who was still eating, finished and they brought the check...
The plate with the hair was included on the check.
We called the owner's wife again, she just told us there wasn't any hairs on her plate, and it was just bristles came from the brush they clean the grill and the plate was half eaten.
We replied that it was unacceptable, and she called her husband, the owner. He came already angry, and me and my wife tried to explain the situation, so he didn't even let us finish explaining, then he said something like, "we have an email, you can send me any text, but you need to pay the check now". We were absolutely shocked after this reply.
This situation was unacceptable.. I've never seen that before in my life.. the worse service of my life.
I hope this can alert you and prevent you from future headaches. The food was very good, and I'm not used to saying anything bad about the places, but after that I needed to leave this review.More
Historically good food is provided and it was tonight. Amateur servers who don’t tell you any specials, are AWOL for extended periods of time.....simply clueless.
If you visit in near future and you have Paula as your server.....just leave. It’s not worth it in spite...of good goodMore
We were hoping for a great Italian meal in Clearwater, and this place was in a good location and had decent reviews. We found it to be overpriced, and the food was not very good. The soup was odd (egg and spinach) in flavor and...texture. The ravioli seemed to be about the same as I can cook at home from the grocery store. Six pieces for $25?? I might have been happier if it was half that. See if you can find something else in town...More
Excellent food and service! We enjoyed this place so much we went twice for our 3 night stay in Clearwater. The baked Brie appetizer was delicious as well as the rest of the food and drinks! It is a must when in the area!
Chose this restaurant off of tripadvisor reviews of Italian restaurants as well as a visual when we walked by their windows on a walk the night before. Service was good, staff was friendly and the food was very good. The staff gladly accommodated when my...husband chose pasta instead of potatoes when ordered the veal scallopini. The food did not disappoint. Would definitely eat there again. Enjoyed the atmosphere and the good Italian food.More