Lansdowne has long been a favorite at The Mohegan Sun Casino and Resort. We have dined here on many occasions and although some visit were better than others, we always had a good experience (see previous reviews I've done on Lansdowne) - until yesterday.
Our...server was genuinely enthusiastic and very accommodating from the outset. Unfortunately, some detail was overlooked and after sitting for almost 40 minutes and not receiving our meals, we asked him to check on them. There was a look of confusion in his eyes and we saw him quickly move to a computer kiosk for the servers. He was back shortly and reported that the kitchen was backed up (the establishment was barely half full at this time) and that they had lost the order.
Twenty minutes later, our meals arrived. Two meals had french fries that were cold, limp,and soggy from having sat somewhere far too long. A hot reuben was barely warm. And, an order of nachos was topped with nicely toasted tortillo chips that were already limp and cold from (again) sitting somewhere. It is incomprehensible that an order that was "lost" would appear and still be served as basically unheated leftovers. We would have sent everything back, but our server didn't reappear for more than 30 minutes by which time all appetite for good food had diminished and anything we ate was for survival purposes. When Rene did reappear, there was never an inquiry as to our satisfaction or how everything was - dessert or check?
In all we had over 2 hours invested in a supremely subpar experience with food that in no way should be coming out of a restaurant at this resort. Thankfully, Mohegan Sun has many other fine dining choices as it will be a long time before we gamble on Lansdowne again.More