First, the food is good! Ask for the flour tortilla chips in lieu of the standard serve chips for the chips & salsa.
Three of us had an unfortunate experience dining for dinner on a Saturday night. We opted to seat ourselves in the lounge...area due to a longer wait time for dining/patio. The lounge was seated with two groups, a few 2-3 tables, and by no means jammed or slammed for 7:30P on a Saturday night in Phoenix.
We ordered dinner, no appetizers, no real odd special requests. We had water because we had spent the day poolside at Hilton down the street. Not complicated, should have been an easy table.
Our server had a trainee shadow - if attitudes are contagious, I hope the trainee does not catch the trainer’s!
We had to ask for refills on water. The order of Taco Salad comes with a side of beans (black or refried) and the meal came out without. We requested the beans as the salad was packed with large leaf lettuce and minimal other toppings. We asked for the beans to which it was responded, “oh, those are upon request. I’m sorry, I should have asked.”
They were delivered - there’s that attitude, again. The receipt had to be adjusted because they were billed for the kitchen to get the order.
The experience just kept rolling downhill - over two hours for dinner.
When we cashed out, we split the tab and cashed out. One tab was paid with cash. When the change was returned, it was missing the $0.08 to balance ticket to payment. Sorry, no matter the amount, that is theft. It’s dishonest. Or, someone needs a math lesson when their till doesn’t balance… made us wonder how much more is being skimmed…
We left more than $0.08 in tip, but FAR less than the normal amount. Gratuities are earned, this time it was not.More