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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$15 - US$46
CUISINES
Seafood, South American
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (40)
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28 results
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2
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Reviewed 14 May 2019

We stopped there for drinks but didn't feel like staying for longer. At the time the palace was super noisy and the service slow. Worth as visit still!

Date of visit: June 2018
Helpful?
Reviewed 7 March 2019 via mobile

First time having Red Snapper and it was fantastic and would highly recommend the steak as well Staff if very friendly and made us feel right at home

Date of visit: March 2019
Helpful?
Reviewed 5 March 2019

We were seated overlooking the street below. Ordering drinks was a challenge as our waiter had a great deal of trouble understanding English and, unfortunately, we do not speak Spanish. Eventually, the bartender came over to our table and helped us out. That was just...the start of a very disappointing night for sure. We each ordered a fish dinner. When my dinner arrived, it was incorrect, but I did not complain as I like most any type of fish. A few minutes into our meal, we had dozens of flies all over us and our meals. We asked to have our table moved to a more inside area of the patio. This proved to not be any better. After a few minutes more of dozen of flies and our host informing us that fish dinners do attract flies, we asked to have our meals boxed which they did. I was very surprised that not once did any staff apologize for this and we did pay our full bill and left a 20% tip. Once back to our condo, we just could not even eat the boxed meals and had to throw them away. What a very sad night and most of all that the staff never took time to apologize....More

Date of visit: January 2019
Helpful?
cristina m, General Manager at The Balcony at Papagayos, responded to this reviewResponded 6 March 2019

We are very sorry about your experience at the balcony. Unfortunately we were notify that our two main English speaking waitress call in sick. And our apologies to you. That is not how we operate So sorry. And thanks you so much for understanding. We...More

Reviewed 5 March 2019

You are above the fray seated overlooking the main street. The seafood was exceptional and the service very good.

Date of visit: February 2019
Helpful?
cristina m, General Manager at The Balcony at Papagayos, responded to this reviewResponded 5 March 2019

Thank you so much for coming back and we are so glad you enjoyed our food and services. PURA VIDA!!!!!!!!

Reviewed 23 February 2019

We initially enjoyed our visit to the restaurant and the service was friendly. Unfortunately after eating the salad and shrimp dinner, my wife and I were violently ill with food poisoning hours afterward. I have been informed that failure to process shrimp properly can result...in people getting food poisoning. Unfortunately a bad experience on our 5th anniversary. Beware!More

Date of visit: February 2019
Helpful?
Reviewed 7 February 2019

We had a nice dinner here - had the mahi mahi which was fresh and very well prepared - not over or under cooked. Came with some veggies and mashed potatoes. About average in price and good. Also had a tuna sushi appetizer - it...was very good as well. I would recommend this place. Service was good and fun looking over the balcony as we ate.More

Date of visit: February 2019
Helpful?
cristina m, General Manager at The Balcony at Papagayos, responded to this reviewResponded 7 February 2019

Thank you for taking the time to write a review about our food and service we are glad that you enjoyed we will love to have you back. Pura vida !!!!!!!!

Reviewed 6 February 2019 via mobile

Gave 2 stars for table service. Seafood gratin had to much sauce and no gratin. Second dish was not what we ordered and that as well had way to much sauce. They would not adjust the bill for the lower cost meal they served us....Even cocktails were missing key ingredient. To bad as menu looked nice. Wiĺl not go back and certainly do not recommend.More

Date of visit: February 2019
Helpful?2  
cristina m, General Manager at The Balcony at Papagayos, responded to this reviewResponded 6 February 2019

Am very sorry. Of what happened to you we definitely like to have you back to make it up to you.

Reviewed 6 February 2019

Lots of seafood dishes with pasta or rice and a vegetable. Balcony seating so you have a good view of the Main Street. Good drinks. Reasonably priced.

Date of visit: January 2019
Helpful?
cristina m, General Manager at The Balcony at Papagayos, responded to this reviewResponded 6 February 2019

Thank you for your comment. And we hope to see you again Pura vida!!!!!!!

Reviewed 4 February 2019

Great seafood place. Went here with a party of four, and everyone else really enjoyed their meals, but I ordered the seafood casserole and found it to be just a pile of random bits of different seafood, even a couple of empty crab shells, in...a sauce that didn't have a lot to offer. The evening also started out with a very enthusiastic older server who was very capable and helpful, but then he disappeared and nobody came by to check if we needed anything, then someone slipped by and cleared the plates including my 2/3 remaining order I had been slowly picking away at, I didn't even see them take it away, nobody asked if we enjoyed our meal or if we'd like to order anything else, so we went up to the cash to pay. I mentioned that I didn't really like what I had ordered, and to my surprise the owner was right there and after asking me what they could have done to improve the dish he took it off the bill. That's real professional service you don't find in a lot of places, and considering the other three people at our table all enjoyed their meal I have to recommend this spot, although the wait staff and the food was inconsistent.More

Date of visit: January 2019
Helpful?2  
cristina m, General Manager at The Balcony at Papagayos, responded to this reviewResponded 5 February 2019

We are really sorry about your experience and we love to have you back will do what it take to improve our service our goal is give the customer what they deserve. Thank you for your comment and enjoy Costa Rica (playa del coco)

Reviewed 15 January 2019

The food is over priced , the service is nice but I ate at several sodas in town and all of them served better seafood then this place at half the price . Great view , nice for people watching .

Date of visit: January 2019
Helpful?2  
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Frequently Asked Questions about The Balcony at Papagayos

The Balcony at Papagayos is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3