We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

Meals
Lunch, Dinner
FEATURES
Seating, Table Service, Highchairs Available, Serves Alcohol
Reviews (110)
Filter reviews
41 results
Traveler rating
8
11
4
5
13
Traveler type
Time of year
LanguageEnglish
More languages
Traveler rating
8
11
4
5
13
See what travelers are saying:
Selected filters
FilterEnglish
Updating list...
Reviewed 23 December 2019

This place have a great friendly atmosphere. The food is amazing. The staff are nice and accomodating. I am satisfied.

Date of visit: October 2019
Helpful?
Reviewed 7 September 2019 via mobile

Went here for dinner after a busy day at Machu Picchu. Food was ok, but the bill was the big surprise... .more than the cost of a main meal. Pretty sure it was a gringo tax, as we've not had tax included in the bill...anywhere else in Peru. Wished we'd gone next door, better food and no tax!!More

Date of visit: September 2019
Helpful?
Reviewed 4 August 2019

We visited this place for dinner after visiting Machu Picchu and we were disappointed. At first the place seemed really nice with a lovely balcony, a great view and quick service. However, after receiving our food, it went downhill from there. The food was average...and my chips were cold, this wasn’t great considering that the restaurant is quite expensive. After eating it took ages for someone to clear our plates away and give us the bill because all of the staff seemed to be eating their dinner at the same time at another table in the restaurant. I would avoid this place as I’m sure there are much nicer places in Aguas Calientes.More

Date of visit: August 2019
Helpful?
Reviewed 9 June 2019 via mobile

Not only is the food/service bad and overpriced, but they will charge you a 20% service fee and rip you off with the exchange rates. Stay away!!!

Date of visit: June 2019
Helpful?1  
Reviewed 7 April 2019 via mobile

I wouldn’t ever go there again. The food was ok, but I was appalled by the waiter..... when we wanted to pay he had added 15% to the bill as a form is tip (“for our services, he said) without asking us at all. I...told him (several times)that it’s customary to give 10%, but after standing there with him for too long saying this and getting the response that it’s for their services I gave in and said whatever. It’s not like I mind tipping, I do the 10% but it’s just so rude adding it without asking and then having the nerve to add such a big amount of money. I wouldn’t ever go there again. I have never met any staff so rude.....!More

Date of visit: April 2019
Helpful?
Reviewed 11 January 2019

Do not eat pizza in this place, because it is not good and also the waiters's attention that seems that they are not friendly.

Date of visit: December 2018
Helpful?
Reviewed 2 January 2019

Just outside of the train station it is a good place to do people watching. The place was very clean and the service was excellent. Would go there again if I was waiting for a ride home in the overpriced and crowded trains out of...the Disney World.More

Date of visit: November 2018
Helpful?
Reviewed 24 October 2018 via mobile

We was eating the buffet which was all right. When we got the bill though they had put an extra "service charge" of 30 soles on the bill (which was 120 soles) They try to scam tourists so AVOID AT ALL COST

Date of visit: October 2018
Helpful?
Reviewed 26 September 2018

We had lunch as part of guide Macchu Picchu tour group. It simply was one of the most bland lunch I had in Peru. It also lacked variety for a lunch buffet. Totally avoid it unless you have no other options.

Date of visit: April 2018
Helpful?4  
Reviewed 11 September 2018

As I write this review, I wished we would’ve look up this establishment on trip advisor prior to us dining here. It would’ve save us from a headache out of this experience. We went here on a whim. The menu looks presentable, it was close...to the train station, and has somewhat of a view. That was about it. Everything went downhill from there. The food that we ordered looked nothing like on the menu. The portions were a lot smaller than it was shown. I ordered the salmon trout with sautéed spinach. The trout itself was severely over salted, and the spinach had more onions than spinach. My husband’s meal - the alpaca/chicken skewer came out cold! My friend’s husband had a rack of lamb, and the lambs barely had any meat on it, it was all fat. My friend’s meal came out last after waiting for a while. Before it was brought to her, she saw them putting it in the microwave! We order two round of pisco sour, the first round was not very good, and the second round is full of sugar, not drinkable at all. We complain that the meal was not very good. The waitress just smile and took our food away. When the bill came, we found that we were over charged. The bill came out to be 348 Sol which we knew at first glance it was not right. We disputed with the waitress and did the calculation on our phone calculator, counting each meal. She insisted the 348 sol charged was right. She showed us on her calculator an additional 90 sol being added for tax and gratuity that was not shown on the bill. We pointed out to her that we have been in Peru for almost a week, and this is the first restaurant that automatically put additional tax and gratuity on the bill. She finally agrees to take them off, the new total came out to be 282 Sol. We were ready to pay with a Visa card, as they advertised that they take Visa on the front door. Well, it turns out they didn’t or for whatever reason the machine was broken. So I ended up having to use my debit mastercard. They didn’t even have a copy of the receipt to give me, I had to take a picture of the signed copy as proof. I thought that horrible experience had ended, until today. I checked my account, and it showed they charge $102 USD to my card. I am not sure how that came about, as I did not include any gratuity on the signed copy. We tip with whatever little cash we have left at the time. The receipt I signed for was for 282 sol in total, $85 USD equivalent. I deduce they might've added the additional amount after the fact. Others might have a pleasant experience there, but we certainly did not. And it appears by some of the reviews here that we are not the only ones that felt this way.More

Date of visit: September 2018
Helpful?2  
View more reviews
Best nearby
Best nearby hotelsSee all
Sanctuary Lodge, A Belmond Hotel, Machu Picchu
2,648 reviews
.39 km away
Qhaqya
13 reviews
2.06 km away
SUMAQ Machu Picchu Hotel
2,291 reviews
2.07 km away
Hotel Santuario Machu Picchu
293 reviews
2.14 km away
Best nearby restaurantsSee all
Tampu Restaurant at Sanctuary Lodge
209 reviews
.38 km away
Tinkuy Buffet Restaurant
571 reviews
.36 km away
La Payacha
18 reviews
.46 km away
Best nearby attractionsSee all
Santuario Historico de Machu Picchu
19,580 reviews
.01 km away
Huayna Picchu
4,239 reviews
.62 km away
Mariposario de Machupicchu
348 reviews
1.14 km away
Museo de Sitio Manuel Chavez Ballon
225 reviews
.67 km away
Questions & Answers
Get quick answers from Hatuchay Inn Restaurante & Hotel staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Hatuchay Inn Restaurante & Hotel

Hatuchay Inn Restaurante & Hotel is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3