I am writing to write a REVIEW cum COMPLAIN relative to my lechon order last New Year (January 1, 2020). placed an order of one whole lechon (medium size) at Rico's axis branch. In the receipt I agreed to pick up the lechon at 11:30...in the morning of January 1, 2020.
I arrived at Rico's Axis 11AM. I was told the lechon has not been delivered yet.
I informed the supervisor that since I live nearby I will drive back at 1130
when I went back at exactly 1130 the lechon has not been delivered still
I waited for ONE HOUR!!!
during that waiting period i was told repeatedly that the lechon is on its way
Bottomline, RICO'S lechon axis branch made me wait for one hour, spoiled the entire NY lunch of the family and got my mother soooooo disappointed it ruined her day and preparation for lunch for our visitors
and what did I get?
here's what added insult to injury. 1. The manager PROMISED to call me to resolve the concern. HE DID NOT. I waited and waited and he did not. I finally decided to call the outlet and only then did he explain that he was waiting for a confirmation from the "authorities" of his plan of action. According to him, as a manager he cannot decide on rebates and all
2. I instead received a message from someone from RICO'S commissary, saying they are giving me a 1000 peso GC. But funny thing is, after that message I received a recall message telling me to disregard the previous message of 1000GC
3. I raised this to the attention of the RICO''s axis branch manager. and as usual he said he is sorry and that he will call me again. BUT AS EXPECTED, he did not
1. what kind of service training are you giving your staff?
2. My problem of RICO's making me wait for ONE HOUR was never resolved (except for the apology).
Finally, I can conclude that your RICO'S LECHON-AXIS BRANCH SERVICE SUCKS!
from not a disappointed customerMore