We visited the HRC for a nine person family meal. On the way in we purchased some branded attire for the kids and we were all buzzing with excitement and anticipation of the treat ahead. That excitement quickly changed into gross disappointment and with a...gobsmacked reaction to the most disgusting and inept waiting staff experience. One which no-one on the table could quite believe. Our waitress took a large order without writing it down. My wife pointed this out to her and that it would be difficult to remember such a large order, however she said everything would be fine (we will come back to this). As the meals were arriving, I took one of the four pieces of fish, served as part of a fish and chip meal, albeit i was unsure who on the table had ordered it. Shortly after, we noted 5 fish and chips had been served although we only ordered 4. After pointing this out to the waitress (yup, the same one who didn’t write it down), a waiter took this extra dish away. Heres where the fun starts. Two minutes later he returned, and proceeded to give the remaining bite of the piece i had taken to another person on the table, before then removing one full piece of fish from the same persons plate, saying we were now even. We were all horrified and absolutely gobsmacked at what he did and of the treatment afforded to us. When we complained to the manageress, she said he may be very tired and having a bad day. When the bill arrived she said she had not charged us for the fish we hadn’t ordered, how very kind of her. As a token refund we were given a stale chocolate brownie we didn’t even want. The food was awful, and the service the the worst i have experienced having visited 80 plus countries in my lifetime. I encourage you not to visit this establishment pretending to be a restaurant and be prepared for some poor experiences if the staff are tired!More