to Mr.Braddock,
I'm Uy TRAN, the owner of the restaurant. Thanks for your prompt feedback.
Before giving any response for a negative review, i always make a double check by scanning the CCTV, by discussing with the staffs... More
to Mr.Braddock,
I'm Uy TRAN, the owner of the restaurant. Thanks for your prompt feedback.
Before giving any response for a negative review, i always make a double check by scanning the CCTV, by discussing with the staffs, in order to find the facts and the causes of the situation. That's why i got in hand the full story of your dinner that night.
Mr.Braddock,
In the hosptality industry, problem is always there. And we are always willing to perceive guest's advices. We value every single critique which nicely contributes our amelioration. But, it's not the way we have to curry favor with somebody or fawning over them to conceal the mistake. It's also not the way we have to flatter someone who uses their customer right to exaggerate or to distort the truth. We really need such kind of the contribution as what someone did, the guest who kindly recommend us what we need to improve, not telling a bias nor a leasing.
Anyway, thanks to your complaint, i myself and staffs will have a serious review for our food, will try to find out which mistakes made you being spiteful and harsh in the night of Mar 22nd, 2019.
Sincerely yours,
Uy TRAN, the owner and team
