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All reviews brunch churros ceviche lamb mackerel mole eggplant red snapper salad seated outdoors the south china sea warm hospitality great setting wine list jojo colombian sentosa
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Reviewed 4 weeks ago

Initially had an unpleasant experience at Panamericana which I've since informed management about. Manager Jojo then contacted me to enquire what had happened. He immediately booked another table for us with a great view, and hosted us throughout the evening. Splendid view does not look...like Singapore at all. Beautiful prosecco and good grilled chicken, California salad. Amazing lamb. Panamericana and Jojo kindly waived the charge for the prosecco and churros. Will be back.More

Date of visit: May 2021
Reviewed 10 April 2021

overall an okay experience but will probably not return again with some other venues offering similar food/experiences at better price points... that said, some of the key highlights: +positives: - nice view (outside seating) / charming vibes (of the open oven and wide bar in...the indoor seating); - tasty chicken (the colombian chicken), probably the highlight of our meal; - portions were decent. -negatives/room-for-improvement: - staff were a little cold, but warmed up when trying to recommend particular house cocktails (felt kinda little pushy as well); - was also irritating that the staff would come to your table, midway your conversation and assume you are done with a particular dish or drink that was half consumed and attempt to clear it, without even properly checking to see if it is indeed so; - even with the decent portions, food is kinda pricey compared to possible competitors/substitutes; - was great that they immediately served you with cold tap water upon arriving, till you realized that it is charged at $2/head, affordable but kinda annoying. That said, may have caught them in a bad morning, but the place may be just best patronized as a bar..More

Date of visit: April 2021
Reviewed 7 April 2021 via mobile

Probably repeating what a number of other poor reviews state. Front of house staff member was abrupt and disinterested. I had requested and received email confirmation of an outside table. This was ignored and told you can’t reserve outside tables , but the empty tables...on the veranda sat waiting for guests who’d reserved them ( ???)for over an hour , whilst we were eventually given the worst outside table. Food was luke warm at best , and very average for the price, cocktails terrible and charged for tap water ( a first ever for me) Disorganised and a pretty miserable experience overall .More

Date of visit: April 2021
Reviewed 3 April 2021

We have lived in Singapore and finally decided go. Let me say 15 months too long! It was sensational! Food and service from Andy and Terry. Superb. Liked it that much we are going tomorrow - within 24 hours. Get booking!

Date of visit: April 2021
Reviewed 30 March 2021 via mobile

Booked weeks in advance but was greeted by rude front desk staff who slapped my family with the worst table near the entrance facing the front desk. In front of me , they escorted their beloved ‘white’ guests to the outdoor seats overlooking the sea....We requested a better seat with more privacy as there were 8 of us. But we were told everybody walking in had booked earlier than us and that’s that. A most ridiculous assertion which is impossible to believe. I was half expecting to hear ‘ What’s an Indian family doing in a South American restaurant?’ But I didn’t wait any further to take this sort of nonsense. Walked out. Never coming back again. To the lady and his attendant at the reception , thanks for your special treatment.More

Date of visit: March 2021
Reviewed 26 March 2021 via mobile

A little out of the way, but worth the effort. Varied and interesting menu celebrating the best of north, central and south america. An amazing kaleidoscope flavors and tastes. Exceptional service, great views, engaging ambiance. All that said, it is a bit overpriced, but then...so is everything on Sentosa.More

Date of visit: March 2021
Reviewed 26 March 2021

Customer service at it’s lowest. We had the most terrible experience when we order in dinner from Panamericana at a staycation at a resort at sentosa! We placed an order on their website 7:45pm. The expected time of delivery was 9:00pm. At 9:15 when there...was no sign of the food coming in, we tried to reach their phone number. No one answered. AT ALL. We had 2 hungry kids at it was 9:30 already, there was no answer to our email, instagram DMs, facbook messenger - nothing! We were literally in limbo! We finally had to place an order with the resort. After all this, the delivery comes at 10:15pm. Again, no apologies, no reply on email, nothing! We finally got a call from them NEXT afternoon (!) asking us what went wrong. Again, no apologies, just an extremely high-handed approach. We were told that apparently the driver had come at 9 and there was no answer on our room phone, which is absolutely a BIG FAT LIE. We checked with the hotel, and no one had come with the delivery. The Panamericana ‘customer basher’ (can’t call it service) person finally suggested that WE WERE LYING about the episode. Again, no mention of an apology, no mention of ‘let us find out with the driver what happened’ - nothing! And as luck would have it, I had booked Panamericana for my husband’s surprise party on the following thursday. I tried calling them to cancel my booking, (because there’s no way I wanted to continue supporting a business who gives a sh** about their customers ). Again - NO ONE ANSWERS THE PHONE- why do u guys even have a phone number there??? After I canceled via email, mentioning the reason, again absolutely no reply, no sorries, no trying to find out what happened! I mean, come on- you guys are in the service industry. The least you can do is ‘serve’. Panamericana- Never again!More

Date of visit: March 2021
Reviewed 23 February 2021 via mobile

1st time here and I had a warm Welcome by Caroline the lady at the front desk. She seated us well on our table and with a booking certificate with my name. Felt so important. Then came Iswandy the RM the man with the master...plan... Great recommendation for Single malt whisky... and the ladies had a nice bottle of brandy. Service was superb! Bar staffs are so cool! Food is amazing! Despite the less manpower everyone had a positive smile on their faces and never failed to check on the tables! Even the guest relations manager was on the floor! Amazing teamwork and a blessed team! God bless this place. Will definitely be back again! Last but not least Jojo eho knows my MOJO! Thanks guys I had a great time with my family!More

Date of visit: February 2021
Reviewed 20 February 2021 via mobile

The best part of Panamericana are the staff. The staff are so attentive and have wonderful customer service. Dan and Kendra are brilliant. Thank you for making our afternoon so great and thank you for making our friends birthday! Dan you ROCK!!!

Date of visit: February 2021
Reviewed 24 January 2021 via mobile

The service is great and the staff are friendly and entertaining. Food is excellent and the Colombian Chicken we ordered is soft, juicy and melts in your mouth. The churros for dessert is not to sweet and accompanied by excellent selection of drinks, not forgetting...that the restaurant offers a great view of the South China Sea.More

Date of visit: January 2021
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Panamericana is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 5