We wanted to book a place to eat here one month ago. There was nothing available for any of the days so we put ourselves on the waiting list. We contacted the hotel on its email quite a few times about the chances of an...availability and they only answered once saying that they don't know but they might have. Anyway, nearer to the day we emailed them again, and of course they didn't reply. On the day before the date we wanted the reservation, they tried to contact us during early afternoon, while we were on a flight, once and as we were flying our phone was off the network. When we arrived we tried to call, but the answering machine was telling us to contact them through email (again) as they don't answer calls after 4pm. We emailed them 2 times telling them that the time they allocated us (5pm) was too near some other visit we had in the salt mine and that we would like to ask them if it was ok to wait for us as we didn't know if the tour was to take more time than it would for us to be able to reach their restaurnant from the salt mine. Of course again in the salt mine we didn't have signal to call them. When we finished and we saw that they didn't reply to our two emails, which were a reply of their email telling us that there was an availability at 5pm, we decided to go there to see if we had a table. The reception guy was very rude, he didn't even let me inside the restaurant and he came outside to tell me, that they gave the places to someone else cause we didn't reply. He gave me the excuse that he didn't had my replies and so i showed him my emails. He said he never received them, but then again, he didn't answer to the previous times i asked him. Obviously he couldn't be bothered cause his restaurant was fully booked. His attitude showed everything. If michelin guide cares about the service in the restaurants they recommend surly this one must be bottom rating. Instead of them we visited another place that was recommended on the michelin guide and we had a wonderful time. If snobbism is what they sell, surely they have 3 michelin stars. If they are in the service industry, on service they get minus 3 stars.More