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RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$20 - $39
CUISINES
American, Diner
Special Diets
Vegetarian Friendly
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meals, features
Travel safe during COVID-19
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What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Face masks required for guests in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (4,952)
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LanguageEnglish
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Traveler rating
740
773
487
210
183
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Reviewed 4 days ago

How excited my son and i were to go here, looks like an authentic rock and roll american diner but its not even close. I looked for the waiters on skates and accidently saw one when i went to the toilet but no others to...be seen, I then ordered an american milkshake ...well it was milk for sure and maybe a dash of ice cream, it was so bad and milky that i sent it back and got one back hat was only slightly better, but dont expect an american size, it was the smallest milkshake ive ever had and it cost me 14 eusros, its too ridiculous to be true and the came the burgers...omg ive never had one so bad even Mac D is better and i really dont like Mac D. It was embarrassing, the worst food the worst milkshake thank goodness for our waiter who appologised and tried to make our evening somewhat enjoyable but as it was like a factory he barely had time to talk to us, after all this i even had to wait 25 min to get my bill, i almost walked out So its wasnt worth it, dont bother goingMore

Date of visit: April 2022
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Reviewed 6 days ago

Arrived here and was seated quickly, we then had to wait half an hour for our waitress to take our order! Then waited a further 20 minutes for our average burgers to arrive. Staff don’t care about your experience in this restaurant and there’s no...acknowledgement from them at all. Looking around the restaurant you can see and hear other people being unhappy with the food and service and can pick up on the negative vibes. Waste of time and money, if you want a decent place for a meal go to rain forest cafe.More

Date of visit: May 2022
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Reviewed 6 days ago via mobile

Why this restaurant has anything more then a 1 star is beyond us. This place is dirty, disgusting and rude. Prepare to be completely ignored and when you finally get anyones attentions prepare for them to act like you are unconvincing them. The food is...so gross and you will walk out so angry that you spent any of your hard earned money here. 0 stars!More

Date of visit: May 2022
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Reviewed 1 week ago

although the food is allright, everything else isn't. At first sheik, our waiter, did not take the order right, and blamed us for making a mistake. Then we had to ask 5 times for the beer we ordered. around us we saw and heard that...there were more complaints from other people about the lousy service. so we skipped dessert and had an icecream outside.More

Date of visit: May 2022
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Reviewed 1 week ago

Arrived here at 5pm and the restaurant itself was pretty quite, not even half full. Upon being shown to our table, it took 25 minutes and us asking twice for someone to come and take our drink/food order. Food was out before the drinks, not...because the food came out quick, because we had to wait 30 minutes for 4 cherry cokes. Had to wait another 30 for someone to bring the bill over, which we asked another 2 times. The bill never came and my husband went over to the front desk to settle this. Throughout the service, no one said enjoy your meal, asked if the meal was ok or said thank you on the way out after spending over €100 on some poor burgers. The 20 members of staff are too busy talking to each and see customers as a disturbance. For a Disney campus restaurant, this was an absolutely appealing service. Management should sit down with themselves and have a chat, would never be going back even if it was free!More

Date of visit: May 2022
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Reviewed 1 week ago

Well, where do I start?? The worst customer service I have ever encountered, for ourselves and watching/listening to others. The guy who seated us was friendly and got us a table quickly, this was the only positive! Once seated, waited 20 minutes before asking a...waitress if we could order, if they were busy I could have understood the wait, but literally 12 staff all standing around talking, once we asked to order, the waitress said our waitress was busy and would be with us shortly, busy?? She was talking! Finally ordered, food came out, was hot and ok. The staff here just ignore you, would have ordered more drinks but no service available, even as we left the managers were around, there was no “thank you” or “bye” or any acknowledgement of you at all, very rude! Would not return. Seeing as this is a Disney restaurant I 100% expect better service, do yourself a favour and avoid. The family next to us were complaining about their wait, we saw 2 more families enter and were ignored for half hour. Please note, this was not a busy restaurant, the staff are just that useless, we saw one lady just stand and talk/laughing with other staff for the whole time we were in there! Avoid. If you would like to respond Annette’s Diner, I would be intrigued to know why your service is so awful!More

Date of visit: May 2022
Helpful?1  
Reviewed 2 weeks ago via mobile

Second night in Disney and we thought we would try annettes diner at Disney. It turned out to be a very unpleasant experience indeed. Ordered drinks and food at the same time thinking we would get drinks way before the food. No drinks came about...10 minutes later. That’s only the start of things. Ordered the 30 year anniversary burger and it came stone cold. Waited another 15 20 minutes for a new one to arrive. I must say it was really nice but second time. Next thing was having to ask for ice cream 4 5 times which took forever to arrive to which it was just slammed down in front of my son with nothing but malice. Then the bill came they charged for the burger twice, the one I sent back, no offer of any discount on the bill. When it was contested the supervisor offered us water as compensation. Absolute joke of a place. Hear for another day tomorrow and would of fancied going back but not now. Absolute disgrace customer service. Lee KellyMore

Date of visit: May 2022
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Reviewed 2 weeks ago

There was a queue to get in which is fine as it was understandably busy, however we were a table of two and had to wait for space to become available for two/three large parties in front of us. I could see a table for...two the entire time we were queueing and that's where they ended up sitting us. I'm not complaining about waiting but I just think someone should check how many are in a party while you are queueing to save everyone some time. That being said my burger was really good!More

Date of visit: April 2022
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Reviewed 3 weeks ago

Queued patiently waiting to get a staff members attention to ask a question and when I said excuse me to a staff member she just put her hand in my face and walked away! I was left embarrassed and angry!! Staff member had bleached hair,...tattoos, huge lips with bright pink lipstick, didn’t catch her name badge. Absolutely disgusting behaviour, even the family in front of me couldn’t believe it.More

Date of visit: May 2022
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Reviewed 3 weeks ago

We really enjoyed this restaurant. Food was lovely after the long wait for the table however once in service started quite well and the wait for food wasn't too bad. Hard to get service after initial ordering. Overall good experience and would return.

Date of visit: April 2022
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Questions & Answers
Ask a question
michellekempling
September 18, 2019|
AnswerShow all 3 answers
Response from NiamhLyons | Reviewed this property |
Unsure, I would not imagine so though.
1
Vote
Britjude
February 12, 2019|
AnswerShow all 4 answers
Response from Itsastakesything | Reviewed this property |
When we were there they didn’t do reservations, you just had to turn up & wait for a table, the line can get quite long, we decided to go 30 mins before lunch & got in straight away, but by the time we had eaten the q was... More
1
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onelifeliveitnow
November 13, 2018|
Answer
Response from Hollypoore | Reviewed this property |
It was brill drinks taken around five mins after seating. Can take starters at the same time or skip to mains x
0
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Frequently Asked Questions about Annette's Diner

Yes, Annette's Diner offers takeout services.

Yes, Annette's Diner is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Annette's Diner is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3
  • Atmosphere: 4