Really unpleasant experience - particularly for our autistic member of the group! One to avoid!
Visited this restaurant one weekday evening with a friend on the autistic spectrum.
After ordering our meal a large and very noisy family group of approximately a dozen people arrived...and were shown to their nearby table by the waiter.
The four children (aged 5-6) proceeded to noisily run around the restaurant, as if it were a playground - and not a restaurant - bumping into our chairs and completely oblivious of the detrimental impact that they were having on our relaxed dinner experience.
This unreasonable behaviour went completely unchecked and was allowed to continue by both the so called ‘responsible’ adults within the group and the waiting staff who physically dodged round the noisy and disruptive children, as they brought our food to our table.
When we politely asked the waiter to ask the group to supervise their children, and explained that the children’s continued behaviour was having a detrimental effect on our dining experience, and particularly distracting for my friend on the autistic spectrum, the waiter simply dismissed our polite remarks and requests, adding that this is a family with children so “just put up with it”! This message was reiterated by the restaurant manager who came over to our table and delivered the same message, as our food order was was brought to our table.
We politely explained to the manager the children’s behaviour was entirely ruining our dining experience and if the ‘responsible’ adults and restaurant staff allowed it to continue we would simply leave to go to another restaurant that provide a calmer, quieter and more relaxed ambiance.
The manager said to us that he was going to allow it to continue and after this his apparent familiar tone and body language - as he cheerily chatted to the group - suggested that the group were friends of his.
The situation became intolerable, prompting us to walk out before we even so much as picked up our cutlery, so no food was eaten.
We went the the bar area where we were asked to pay for the full order, including the uneaten and untouched food. We refused and said that we would pay for our drinks however it was unreasonable to expect us to pay for the uneaten food.
The manager angrily said that we barred from the restaurant, which is no loss to us us, as we would not want go there ever again.
Avoid. Avoid. Avoid.More