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Ratings and reviews

#1,435 of 2,568 European in London
#4,528 of 17,239 Restaurants in London
There aren't enough food, service, value or atmosphere ratings for Balans Kensington, United Kingdom yet. Be one of the first to write a review!

Details

PRICE RANGE
US$11 - US$29
CUISINES
British, European
Special Diets
Vegetarian Friendly, Vegan Options
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meals, features, about

Location and contact

Kensington and Hyde Park
1.4 km from Natural History Museum
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Reviews (24)
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LanguageEnglish
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Reviewed 2 days ago

Went to Balans two nights in a row as it was so good. Tasty food, chilled atmosphere and very friendly staff. The manager (David?) was good fun and together we named the cat doorstop "Bits".

Date of visit: September 2021
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Reviewed 2 days ago

Excellent! We had tried cocktails somewhere else on Kensington High Street as a precursor to ordering dinner but watered down Pimms is not a recommendation & while there Googled other places to eat and up came BALAN'S. We paid up and made our way to...Balan's. They had the cocktails we wanted to try, the food we wanted to eat and the service was that wonderful combination of warm, friendly but not intrusive. It was a great start to a very quick trip to a new part of the city for us. Next night, we had been at RHS Chelsea Flower Show, we were foot sore. We headed back to Balan's anticipating that it should be good but hey, they are never as good as the first time right? Wrong, "Welcome back, it's good to see you again". I've promised I'll return, and I mean it. Different serving staff each night but both good, manager was great and obviously leads the team well and though we didn't meet the chef 👍 for consistency.More

Date of visit: September 2021
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Reviewed 3 days ago

When in London for a business meeting just off of Kensington High Street I saw "Balans" and dropped in for lunch. It has a great ambiance to it and felt very relaxed and stylish... I loved the interior decor. The menu was interesting and suited...my love of comfort food. Breakfast options are great and the pudding menu was very tempting. As it was lunchtime I went for the 'Thick Cut Bacon Butty'. The bacon really was thick cut, juicy and delicious. Maybe a little on the fatty side but hey a bit of fat makes for tasty bacon. My Bacon Butty was £8 and a Diet Coke was £3 so not too bad pricing for dining on Kensington High Street in a nicely presented eating establishment. Service was friendly and a 12.5% Gratuity was automatically added to the bill, so be aware if you are not a big tipper. In summary I loved my lunch stop at Balans and would eat here again without question.More

Date of visit: September 2021
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Reviewed 2 weeks ago

Had such a lovely drinks date with a friend. Amber (our waitress) was amazing- so kind and attentive! Would highly recommend!

Date of visit: September 2021
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Reviewed 3 weeks ago

I went this morning for breakfast with my friends thinking we would have a lovely time, but I was wrong. My friend I went with had a severe egg allergy and asked for the Vegan pancakes when we all ordered out food, stating she had...said allergy. When the food came she was given the wrong pancakes expecting them to be vegan that she soon found out later when she was consistently throwing up, experiencing a serious allergic reaction. The service was also very poor with I had to ask three times to get just a side of beans with a full English and waiting a extensively long time for three cocktails and pancake that are not that hard to make and do not take 35 minutes. And then to top it all off we were expected to pay for the whole bill and service charge while my friend was still being sick in the toilets. I would not recommend coming here to anyone as it is unsafe when you have allergies and the food was cold making it even worse of a experience. The manager was not understanding and did not apologise, the only person who apologised was our server as she felt extremely terrible. If I could give a rating of 0 I would.More

Date of visit: August 2021
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Balans, Owner at Balans Kensington, responded to this reviewResponded 3 weeks ago

Hi there, I am so sorry you had a bad experience - we take allergens very seriously and are very careful to make sure these mistakes are not made so I am very very sorry that it was. We are investigating with the team now...More

Reviewed 3 weeks ago

Me and my friends went to this restaurant to have breakfast, and one of my friends have a food allergy, which she stated to the waitress. The kitchen mixed up the food and my friend ended up having food with egg in it, which she...is allergic to, this caused her to be sick and not able to eat her food. This also made me not eat any of my food as I was looking after her along with my other friends. The waitress who served us was very apologetic which was really lovely but the manager didn’t come over and apologies which was very disappointing. We ended up only getting £25 off the bill which is ridiculous as most us didn’t eat are food and or where inconvenienced by the situation. Would not recommend this restaurant if you have an allergy.More

Date of visit: August 2021
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Balans, Owner at Balans Kensington, responded to this reviewResponded 3 weeks ago

Hi Emma, I am really sorry you had a bad experience, we take allergens very seriously and apologise massively that a mistake was made. I have noted my email down in your friends review - it is india.timms@balans.co.uk please do contact me directly so that...More

Reviewed 3 weeks ago

They gave my friend normal pancakes when she asked for vegan (she has an extreme egg allergy). The woman serving us was very apologetic but the manager didn’t even come to apologise. She was being sick for the rest of the meal and they wouldn’t...give us a full refund. Very disappointed.More

Date of visit: August 2021
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Balans, Owner at Balans Kensington, responded to this reviewResponded 3 weeks ago

Hi there, I am so sorry to hear that this happened. We take this very seriously and are talking to the team at the moment to work out how this happened. Sometimes when training staff mistakes are made and I am terribly sorry that one...More

Reviewed 21 August 2021 via mobile

Dinner before the theatre, scallops as a starter, absolutely delicious. Ribeye as main, at £26 felt that I was paying top dollar, needless to say it didn’t disappoint, cooked perfectly and all food seasoned very well. Was looked after by David, very attentive and did...an excellent job. Thanks to all FOH & BOHMore

Date of visit: August 2021
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Reviewed 8 August 2021 via mobile

Absolutely amazing food! My friends and I went for brunch and we all ordered different food and loved everything! I had the Eggs Benedict with lobster and it was incredible. The waitress who served us was really helpful and friendly-in fact all staff we encountered...were friendly and took the time to speak to us. I highly recommend.More

Date of visit: August 2021
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Reviewed 4 August 2021 via mobile

Outstanding staff, outstanding food. We really enjoyed visiting this place and would advise anyone staying nearby to try it. Absolutely wonderful place in every respect.

Date of visit: August 2021
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