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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
₱278 - ₱445
CUISINES
Mexican, Fast Food
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
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meals, features, about

Location and contact

Central Liverpool
0.2 km from The Cavern Club
Reviews (176)
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Traveler rating
84
48
12
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12
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LanguageEnglish
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Traveler rating
84
48
12
1
12
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All reviews burrito tortillas nachos fast food cheese sauce fresh ingredients portions napkins
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Reviewed 4 weeks ago

It was serendipity when I came across Tortilla. I have just returned to the UK after 20 years in America were I lived in Minnesota. St. Paul has significant Mexican population and so I got used to high quality Mexican food. Tortilla is up with...some of the better places snd way above many faux Mexican restaurants. My experience at Totilla Liverpool did nit disappoint me. The food was delicious and they were anxious to know whether I was vegetarian or vegan whether I had any allergies. I am vegetarian I cannot fault the food for quality or quantity and it was very favourable. The service was excellent and I was asked my opinion before I left. The only thing missing, for me, was cactus. This is such a small point. Do go, you eill not be disappointed:More

Date of visit: February 2024
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Reviewed January 18, 2024

Just shocking small woman black shirt just rude af couldn’t care less and food was nasty never ever ever going again avoid at all costs

Date of visit: January 2024
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Reviewed January 1, 2024

I just ordered 3 burritos on Uber eats, £37… They called immediately after to say they had no guacamole and replaced it with tortilla chips, fair enough. Waited 90 minutes, multiple delivery drivers arrived to collect our food and were sent away as the food...wasn’t ready. They’re obviously running out of ingredients as the burritos just contained meat and rice (the wrong rice), we paid for large burritos and extra fillings, this did not happen. They’re obviously struggling as it’s New Year’s Day but they charged us for everything while skimping out on ingredients. They’re trying to make their stock go further by putting less into the orders but still charging us the same. Have ordered from here loads of times so I’m aware of the standard and what to expect, this time I feel cheated. Shortly after our order they turned the app off as they were struggling to keep up, they should have cancelled our order rather than ripping us off. Fuming, kids are crying, nice one.More

Date of visit: December 2023
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Reviewed December 22, 2023

I entered the restaurant with two cans of drink I had purchased from Home & Bargains. The lady who served me made me show her the receipt to prove I hadn’t stolen them from the restaurant. I explained they were warm and not from the...fridge instore. They also had rrp stickers on for 75p, but still I was pressured into providing my receipt. Unfortunately this ruined my experience and was something that has bothered me all day, especially whilst I was eating.More

Date of visit: December 2023
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Reviewed November 27, 2023

I've ordered here before and its been a go to place when visiting Liverpool. I ordered the nachos - small portion with guac was £7, I couldn't even add beans onto my order or any extras. The cheese sauce had been watered down to the...point of being see through and everything was very salty and lacked any flavour. If I'd seen the end product beforehand I wouldn't have bought it. A real shame as I have been here before and recommended it to friends and family.More

Date of visit: November 2023
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Reviewed November 26, 2023

My daughter and I love Tortilla, specifically the Leeds branch which we often frequent. I could not believe the difference at this branch, and neither could she. She ordered her usual, Tacos. They looked absolutely nothing like the examples above with a minuscule amount of...chicken in. A total rip off. She paid, if I’d noticed what was being served before she paid, I’d have walked out. I wanted the salad. It started with an immediate and quite aggressive upsell to try and get me to buy a larger one. Again, the meat was a minuscule amount and unlike what is served at other Tortilla, this stuff seemed to be swimming in soup. The amount of lettuce, you get more in a 6 inch subway sandwich. When I asked for some salsa, there was a tiny bit of mainly by now watery salsa in the receptical. Rather than getting more they were scraping this out. Horrible. It got worse, the meat I was served up contained all bone, I was having to spit out. I have never, ever had this in a Tortilla before, ever, in years visiting. The whole meal was awful and not cheap either. This branch ( and I hope it’s just this branch and not now reflective of others, as I haven’t been in a few months) seems to be very badly run based on what I saw, serving up extreme portion controlled poor quality. Absolutely nothing like what we are used to.More

Date of visit: November 2023
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Reviewed August 25, 2023 via mobile

Didn’t even order the food I wanted , noticed a hole in the wall with plasterboard dust right over the stack of tortillas - I’m a builder, I can cope with a bit of dust, it was when the lady trying to print an online...order from the dirty tablet then picked up a tortilla to make the persons in front of me without washing her hands that I just walked out. Not good at allMore

Date of visit: August 2023
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Reviewed August 10, 2023

Friendly and helpful staff. I have been twice now and would recommend this place if you enjoy a tasty lunch. Very filling too!

Date of visit: August 2023
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Reviewed July 25, 2023 via mobile

Little take away night, Delivery was great didn’t take that long at all. I had the chicken burrito with tomato rice black beans and salad and avocado🥑. Great value for money too. Highly recommended if your into Mexican food 🥘

Date of visit: July 2023
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Reviewed May 20, 2023

We've always called in Tortilla for a quick bite to eat whislt in town but will be trying other places in future. The last two occasions we have visited, they have prioritised takeaway orders ahead of in person customers to the point that we have...been close to walking out. The last occasion was at 6pm on a week night, we were the only customers waiting. A woman came over to take our order and was immediately called away to work on a takeout order, she turned our back on us and walked away. We were completely ignored for some time whislt around five delivery orders were filled, honestly taken aback by the complete lack of acknowledgement. The delivery driver didn't even turn up until after we had (finally!) eaten.More

Date of visit: May 2023
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Janine Lukas, Marketing at Tortilla Liverpool, responded to this reviewResponded May 29, 2023

Thanks for letting us know about this. Definitely not the way we like to do things! Please complete the contact form on our website: https://www.tortilla.co.uk/contact-us so we can investigate this with our crew and set things right 🙏

Reviewed April 30, 2023

Ryan is so amazing each and every time we go in! nothing is too big a problem for him and he’s not too shy on the portions, he gives good chat and banter too!! made sure everything was okay and just had an amazing experience,...love it!!More

Date of visit: April 2023
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Reviewed April 6, 2023 via mobile

My husband and I wanted lunch while in Liverpool, I saw this place and decided to go in. I had a naked Burrito my husband had a normal one, they were both delicious, we got a bag of tortilla chips to go with them definitely...worth a visit !!! I had churros for dessert which personally I didn’t rate but each to their own.More

Date of visit: March 2023
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Reviewed March 14, 2023

We called into Tortilla at lunchtime whilst in Liverpool city centre. We weren't disappointed. We ordered a burrito and a naked burrito. Lots of choice of fresh ingredients and the staff were very helpful. The food was tasty and all in all a good experience.

Date of visit: March 2023
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Reviewed December 13, 2022 via mobile

Staff were very knowledgeable about gluten free options and took excellent precautions to avoid cross contamination. Food was reasonably priced, good selection and tasty. Would highly recommend for a casual meal. Fast food but quality fresh food. All of our group were impressed.

Date of visit: December 2022
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Reviewed November 13, 2022 via mobile

Went for food whilst Christmas shopping its decent food for a decent price. Staff were nice enough. Bit like subway but Mexican food. Got a burrito each both really liked them however I wish mine was properly wrapped and it just came apart straight away....More napkins on the table would be nice. Would recommend and would go backMore

Date of visit: November 2022
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Questions & Answers
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RayB2228
April 27, 2017|
AnswerShow all 3 answers
Response from Pdro A |
It does. All the food is gluten free apart from wraps and cheese sauce. They even have corn tacos and when you ask about a gluten free option the first thing they do it is to change their gloves to serve and manipulate your... More
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Tortilla Liverpool - Central Liverpool - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Tortilla Liverpool

Yes, Tortilla Liverpool offers takeout services.

Yes, Tortilla Liverpool offers delivery services.

Tortilla Liverpool is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3