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Charcoal Steak House

2980 King St E, Kitchener, Ontario N2A 1A9, Canada
+1 519-893-6570
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Overview
  • Excellent60%
  • Very good24%
  • Average10%
  • Poor4%
  • Terrible2%
Travelers talk about
“steak” (191 reviews)
“prime rib” (42 reviews)
“escargot” (17 reviews)
Closed Now
Hours
CUISINES
American, Steakhouse, Canadian, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₱₱₱₱
RATINGS
Service
Food
Value
Atmosphere
LOCATION
2980 King St E, Kitchener, Ontario N2A 1A9, Canada
All Details
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1 - 10 of 688 reviews

Reviewed 1 week ago

Most items on the extensive menu were too pricey for my taste. Ended up having a Margherita Pizza, which was very good. Priced @ $15.45 with just water. Don't know that I would return due to their high prices.

1  Thank Jim D
Reviewed 2 weeks ago

My husband and I were visiting some friends in Ontario and they decided to take us to Charcoal Steak restaurant. The food was terrible very salty, waitress was nice, pleasant and accommodating but food was unexceptable. Steak and fries were so salty that hurt my...More

Thank gioconda1944
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 2 weeks ago

My apologies on your recent experience with us here at the Charcoal Steak House. I would love the opportunity to speak with you directly about your visit to extend an apology to you directly if given the opportunity. Please contact me with a time to...More

Reviewed 2 weeks ago via mobile

WOW, what has happened to the food at the Charcoal Steakhouse??? ALL 4 of us were really disappointed, quality of the steaks were poor & for 35.00 - 55.00 each they should have been above average in quality. Our 2 Steaks, 1 prime rib &...More

Thank cinnamonbun2014
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 2 weeks ago

We are so sorry about your recent experience here at the Charcoal Steak House. We have obviously missed the mark on your visit, and would love the opportunity to make it up to you and your group. Please contact me directly with a contact phone...More

Reviewed 2 weeks ago

We always enjoy our celebrations at Charcoal. They are consistent with their food and service. We are never rushed and our waitress is always very knowledgeable with food and drink suggestions. We look forward to our next visit. Thank you

Thank T7372QVjohnc
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 2 weeks ago

We look forward to your next visit as well. Thank you so much for the wonderful review and for your patronage as well. Take care.

Reviewed 3 weeks ago

We had a 50th wedding anniversary party and it was a complete success!! The planning was easy and everything we needed was accommodated!! I cannot say enough about this restaurant and people there!!

Thank Robin L
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 3 weeks ago

Thank you so much for your review Robin! I have passed along your comments to Meredith in Events and the rest of the team. We look forward to seeing you again soon!

Reviewed 4 weeks ago

My wife and I enjoy dining in the bar area. Its always bustling and the wait staff are amazing. The steaks and chops are the Beat in town but, I go for the pig tails. The tails are always served fresh and hot and bursting...More

Thank Rob H
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 3 weeks ago

We are proud to continue to serve our 'staples' from back in the day (plus I do believe there would be a coup if we took them off the menu!!). We are so proud of our staff as well! Thank you for your review Rob!

Reviewed 4 weeks ago

The only thing good about our experience was the wait staff who was very attentive and personable. The food was extremely over priced, over salted and boring. We had two starters, one pad thai, one steak ($57.00), one pasta dish and an inexpensive bottle of...More

Thank Sandtravel2
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 3 weeks ago

I am sorry to hear that we did not meet your expectations with your meal tonight. We strive to provide great service, great food and great value so we are truly sorry we missed the mark for your experience with us. Please email me here...More

Reviewed 4 weeks ago via mobile

Great atmosphere with great food. Prime rib and steak is the specialty along with their fantastic cellar salad!! Service is excellent!

Thank thetraveller098
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 3 weeks ago

Thank you so much for your review and hope to see you again soon!

Reviewed 4 weeks ago via mobile

A restaurant that has seen better days. Food and service are ok, but not ‘fine dining’. More like a middle of the road chain restaurant. Prime rib was alright, but the presentation with soggy veggies and soupy potatoes left a lot to be desired. Meal,...More

Thank AliMClarke
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 3 weeks ago

Please email me Ali here so I can follow up with you on your experience. Clearly this is not the experience we wanted for you this evening.

Reviewed 5 weeks ago

I got the New York striploin cooked to medium rare and it was slightly crispy around the edges and juicy inside. Some parts were more well done and other parts were more rare but I'm not too fussy about how the meat is cooked; it...More

Thank Chris J
Dave A, General Manager at Charcoal Steak House, responded to this reviewResponded 3 weeks ago

Thank you for your review Chris! We do pride ourselves on the quality of our steaks! I have addressed the table issue with the Charcoal Manager and the staff. Thank you for letting us know and it should not be a problem moving forward. We...More

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Ask a question
Questions & Answers
pavneeta4
15 June 2018|
AnswerShow all 3 answers
Response from woodeye66 | Reviewed this property |
Best to check menu on line
0
Votes
Betty W
24 October 2016|
AnswerShow all 14 answers
Response from Dave A | Property representative |
There is no official dress code.
0
Votes
TheAikens
10 June 2016|
Answer
Response from 439cherylm | Reviewed this property |
We were there on Wednesday for the Wine Makers Dinner. Great Wine. Enjoy your dinner tonight.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$15 - US$40
Meals
Lunch, Dinner
Restaurant features
Takeout, Free Wifi, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover
Dining Style
Casual Elegant
Good for
Romantic, Business meetings, Families with children, Kids, Special occasions, Local cuisine, Large groups
Open Hours
Sunday
4:30 PM - 10:00 PM
Monday
4:30 PM - 10:00 PM
11:30 AM - 2:00 PM
Tuesday
4:30 PM - 10:00 PM
11:30 AM - 2:00 PM
Wednesday
4:30 PM - 10:00 PM
11:30 AM - 2:00 PM
Thursday
4:30 PM - 10:00 PM
11:30 AM - 2:00 PM
Friday
11:30 AM - 2:00 PM
4:30 PM - 11:00 PM
Saturday
4:30 PM - 11:00 PM
Location and Contact Information
  • Address: 2980 King St E, Kitchener, Ontario N2A 1A9, Canada
    (Fairway Road North)
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-893-6570
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