Copenhagen Cones

Copenhagen Cones

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Ratings and reviews
4.0
4.0 of 5 bubbles

RATINGS
Food
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
4.0 of 5 bubbles
Atmosphere
3.5 of 5 bubbles
Details
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FEATURES
Takeout, Wheelchair Accessible
Is this restaurant wheelchair accessible?
FEATURES
Takeout, Wheelchair Accessible
4.0
4.0 of 5 bubbles214 reviews
Excellent
123
Very good
50
Average
16
Poor
10
Terrible
15
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

TheBarrsNZ
Hamilton433 contributions
5.0 of 5 bubbles
Oct 2020 couples
Spent a day at Tauranga and the Mount and when you feel the need for an ice cream or drink this is the place to go. This time it was a chocolate thick shake and berry yoghurt shake .... so tasty and well worth it. There is always a queue but they are pretty quick as there were 4 staff busily working to get everyone served. So full of flavour!!!!
Written October 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PaddingtOn44slk
131 contributions
4.0 of 5 bubbles
Oct 2022 family
This is always a must, yes it’s expensive but worth it The scoops are generally very generous and the waffle cones are spectacular. As per most of the reviews the staff are usually quite rude we are quick to complain however on this visit they were nothing but lovely and polite. We saw the same faces smiling and helping it was a such a pleasure, the ice cream was heaven was a lovely day.
Written October 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brendon H
2 contributions
5.0 of 5 bubbles
Aug 2022 solo
Amazing customer service and delicious Ice Creams, Always visit this iconic shop when I am in the Mount... I for one are happy that they are still following the Government's Orange Light System that requires them to wear masks and that anyone in thier shop must wear one to be served. The abuse they receive on a daily basis is digusting.
Written August 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eva I
1 contribution
1.0 of 5 bubbles
Jan 2020 none
Service was poor and staff appeared very disorganized and all over the place in terms of who was taking money and who was making ice creams. I ordered a real fruit ice cream, but was disappointed when tonnes of ice cream was added and hardly any berries. The result was basically a white soft serve ice cream with no fruit. It felt like a real rip off for $7, which I might have been able to overlook had the service been half decent, but I felt I was treated rudely.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mel
Wellington3 contributions
1.0 of 5 bubbles
Jan 2022 family
We ordered ice creams and they were grainy and icy - the ice cream had clearly melted and been frozen again. We also ordered a thick shake and when handed to me it was obviously a milk shake. I tasted it and the owner yelled rudely across the store not to take my mask off. I said sorry I was just tasting it. She kept interrupting me and yelling at me. The staff said sorry it was a milk shake and they’d re make it. They then added more ice cream to the cup I had drank from and put it back in the mixing machine. Great way to spread covid. But they were more worried about my mask. Horrible ice cream, rude owner, multiple mistakes from staff. Over priced. Go to the better ice cream spots in the mount.
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cruiser45492242778
1 contribution
1.0 of 5 bubbles
Mar 2023 couples
Hi there, I'm not too sure who I should be talking to about this, but my partner and I visited Copenhagen Cones Mount Maunganui today at around midday. While we were in queue, one of the staff, who after the incident mentioned she was the manager (Multi coloured hair is the best description I can give of this lady), was unbelievably rude to not only her staff, but the customers in queue as well. She was ordering both staff and customers in a raised, negative tone/voice and visibly made everybody in the store, both staff and customers, incredibly uncomfortable. She said with a raised, controlling, and condescending manner that the customers were in the wrong place and ordering incorrectly, when simply trying to order an ice cream. The manager was belittling to the customers and other members of staff. After this incident, it was obvious that everybody in the store was uncomfortable, with several people leaving without ordering anything. The customer who was originally treated so poorly eventually got her ice creams, and mentioned to the manager that the way she had treated her was unacceptable and completely unprofessional. The manager then said, and I quote: "I can speak to MY staff and MY customers however I want". And stood there with a grin ear to ear as she said this. The customer then understandably angrily left the store. After this all went down, the manager stood there smiling as the rest of the store went silent, not knowing how to respond to this. The manager has no idea how rude she was to not only her staff but the customers too. She never once apologised or acknowledged that she was completely inappropriate and unprofessional. I'm only writing this as it was an awful experience and it clearly made everybody there uncomfortable. To the point that after this happened, several people who were waiting in queue left. I don't think this lady is at all fit to be a manager, or even an employee here.
Written March 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sightseer816240
3 contributions
2.0 of 5 bubbles
Sep 2022 none
My partner and I ordered ice creams; the assistant immediately turned her back fully to us and asked re extra sauces/cream etc. my partner is hard of hearing and relies on hearing aids/lip reading so had no idea she was speaking to us. I had to answer for him. When our ice creams were ready I informed her quietly to avoid embarrassment; that people who are hard of hearing need to be faced when speaking to them or they can not hear. This was received with no apology or empathy just a statement of " Most people can hear me". So my question is this; Do the minority who can not hear just not matter? It would appear so.
Written September 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Claire T
3 contributions
2.0 of 5 bubbles
Jan 2021 couples
The visit started with been greeted by a tired looking staff member who appeared to want to be anywhere but in a service area, she rudely corrected my order from cinnamon donut to donut cinnamon.. same same at the end of the day. She then proceeded to pick up the cone and cough into her hand and then continued coughing into her elbow though out the entire service. The ice cream was ok! Not really sure where the donut flavor was hiding. However the chocolate and boysenberry was amazing. Minus the coughing...
Written January 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WillemLab
Richards Bay1641 contributions
5.0 of 5 bubbles
Dec 2023 family
What can one say other than the best ice cream cones ever. I’m salivating as I’m typing just thinking how delicious their cones are. I would say this is a “must do” when visiting Tauranga. The only negative is the queue you must stand in to buy an ice cream cone…because there is always a queue.
Written January 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joe Massa
Tauranga1 contribution
1.0 of 5 bubbles
Mar 2022 couples
I found the manager talking to customers in a very derogatory and rude manner. Specifically around masks. Maybe customer services 101 would be a good startung place. The service wasn't that great but I think the focus wasn't on providing a dessert but watching all the customers and if they were wearing masks properly
Written March 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Go33644226752
2 contributions
1.0 of 5 bubbles
Mar 2024 family
I was extremely disappointed by one of the staff members , a male late teens mustache large ear rings. A youg boy of about 5- 6 years old had just purchased a large ice cream topped with cream as he was trying to get back on his bike all of the cream and chocolate sauce fell off and went all over his bike. I witnessed this and attempted to help the situation by asking for a cup of hot water to clean the bike, the staff member response was no we don't give way h2o, I said its not for drinking explained the situation but he refused to help !! What a total c###..
Written March 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Journeycreator
Taupo District88 contributions
1.0 of 5 bubbles
Aug 2020 none
We had a very disappointing experience at "famous" Copenhagen Cones. Well this "famous" must be some time ago. The approach of the staff en especially the owner was so unacceptable rude. Customer friendly does not exist in their dictionary. Their way of doing business is not how it should be nowadays. We had a likewise experience as the ZERO STAR review but than about whipped cream. Ridiculous situation occurred. An in the end the very disappointing part, the quality of the ice cream was the worst ever. TipTop is even better then Copenhagen Cones. So also we end up around the corner at Monte Gelato for a great experience, delicious homemade ice creme with lovely and very friendly staff.
Written August 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TheBoyMiners
New Plymouth2 contributions
1.0 of 5 bubbles
Sep 2022 friends
Great spot for an overpriced cone with extra helpings of unpleasantness! Certainly a contender for the worst service experience outside of the Dept of Corrections. The lass with the scoop might be happier on a stop/go sign or perhaps making up Public Health policy. Go somewhere else. Or skip it, trust me, it’s not worth having your children abused.
Written September 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cristin
1 contribution
1.0 of 5 bubbles
Jun 2022 family
Not worth the money. Plus very poor custumer service. And mask policy for this store is outdated. Read MOH guidelines please . I felt bad for some customers that are not permitted to buy because of not wearing mask. i volunteered to buy for other customers who was not allowed to buy as she did not have mask, but the other Custumer said “ it’s their loss , not mine. So why buy from them. “ And can’t agree more !!
Written June 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RichardAJohn
Esher100 contributions
5.0 of 5 bubbles
Jan 2024 couples
Best ice cream near the mount by a long distance. The cones are excellent. Always a Q in busy months which says it all. Worth the wait.
Written January 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Copenhagen Cones, Mount Maunganui - Restaurant Reviews, Phone Number & Photos - Tripadvisor

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