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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$10 - US$30
CUISINES
Caribbean, Bar, International, Jamaican, Grill
Special Diets
Vegetarian Friendly
View all details
meals, features, about
Reviews (69)
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69 results
Traveler rating
27
20
7
5
10
Traveler type
Time of year
LanguageEnglish
Traveler rating
27
20
7
5
10
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Reviewed 2 weeks ago

They took money from my credit card, as I showed them it deducted, they wanted to swipe again, even though i had proof the money was taken, the customer service to resolve this issue was almost like they were talking to their friends at home,...Management was even worst. The staff and management need training in dealing with customers, and how to handle situations as they arise. No matter how good the view is, or the music, the way you treat people will cost you business.More

Date of visit: May 2021
Helpful?
Reviewed 17 November 2020

I went to Ribbiz to celebrate my birthday, I waited 20 minutes for someone to acknowledge I was standing there. I was finally seated in the back of the restaurant where they keep the dirty dishes. I was so determined not to make this ruin...my birthday (14-11-2020) , i ordered a cheese pizza and cheesy loaded fries, I also ordered a Bob Marley drink. My pizza came out ice cold along with my fries. I sent it back, and after half an hour of having my food, my waitress came back and explained to my fiance, that the restaurant dose not own a microwave, and there is no way for my pizza to be heated up. The fries were dipped in hot oil to heat them , and i received raw hot potatoes. My drinks never came out, and when my fiances asked about a slice of cake with a candle, he was told they don have cake or candles. The only good part about this place is the DJ. Do not waste your time, this place is horribleMore

Date of visit: November 2020
Helpful?1  
Reviewed 26 July 2020 via mobile

Called to make a reservation at the location downtown for 6:30pm 12pax for Saturday July 25 arrived at the restaurant 7pm they put us on the outside to sit at a table with a reserve sign on it a few minutes later they came with...a group and we had to move from that table to a next one a few moments later they said that we had to move because the group for that table was here also at this point I’m pretty annoyed because the manager(a gentleman) never stood to have a conversation with me about what is happening as to why I made a reservation and had to be move so many times all I see coming to talk to me was servers and I told them I’m not moving because this was unacceptable I told the servers I need to speak with someone other than that gentleman and a lady came she was even worse she didn’t listen at all and I know good Costomer service is listen to the Costomer, when I begin to get loud she started to listen for a minute and said she didn’t know I had to move so many times I said if you were listen to me than u would have heard they insist that the group was going to sit there and so we got up and left, they didn’t care if we left. if I made a reservation my table should be reserve just like all the rest I shouldn’t have to be tossed around in the restaurant I will never step foot back into that place not even for free.This was a high School link up with friends we haven’t seen over 15yrs we couldn’t get to dine anywhere else as it was a Saturday and than it’s a pandemic we had to leave and went home hungry I was extremely disappointed in this place kmt.More

Date of visit: July 2020
Helpful?1  
Reviewed 22 February 2020 via mobile

Although it was a young crowd, the vibes were nice. The food smelled uncooked good but we had already eaten and was looking for a party I would recommend this club oh and it's a casino as well

Date of visit: February 2020
Helpful?
Reviewed 22 January 2020 via mobile

The food was really and the price in my opinion is really affordable. The only thing I had a problem with was the waiting time- it could be reduced a bit but all together a good experience. I’ll definitely dine again.

Date of visit: December 2019
Helpful?1  
Reviewed 29 October 2019

After long day of travel, we wanted to go get a drink, as how couldn’t let our 1st night in town be wasted. Location is super Chill! They have good drinks and decent food menu. I will for sure try food on our next visits....The bartender was very pleasant, great service! Campari isn’t as popular at home, as it is in Jamaica, and he was able to make me a shot to try out- not my favorite but he was really cool to chat with us about it, great service! The music was chill too.- if we weren’t so tired would have stayed later.More

Date of visit: October 2019
Helpful?1  
Reviewed 12 September 2019

This restaurant always has a nice vibe and on my last visit, this was no different. thankfully the restaurant was not as packed as it usually is, making it quite a comfortable environment for my friends and I. The food was as delicious as always,...however it was a bit cold. The server did a great job at answering all of our questions with regards to the menu but the wait time was quite poor, not only for the meal itself but also for our drinks as well as for the bill.More

Date of visit: September 2019
Helpful?1  
Reviewed 4 September 2019

Great music, great vybe and excellent service. I had a blast one Friday evening with a group of friends. we will definitely be back.

Date of visit: July 2019
Helpful?
Reviewed 22 July 2019 via mobile

On New Year's evening we decided to go to the waterfront for dinner at Ribbiz, to celebrate a friend's birthday. Suffice to say that it's the worst service we received at any establishment in our 2 weeks in Jamaica. That says a lot, because the...service in the hospitality industry in Jamaica is the worst I've ever experienced anywhere. The waiters were beyond pathetic, abandoning us and not giving us feedback on the delay with our food. The bartender eventually took pity on us, making sure that we would get to eat, because the kitchen was chaotic with all the orders. Apparently they didn't have enough staff in the kitchen. When the food eventually arrived, 2,5hrs later, it was delicious though. Such a contradiction. You may ask why we didn't just get up and leave? It's because everywhere else we'd been was closed and we were starving.More

Date of visit: January 2019
Helpful?1  
Reviewed 5 July 2019

So my friends and I went to the restaurant to have a good time. We were there having a conversation when one of the owners/ co owner came over to my friend and told him he cannot wear his cap in the restaurant. I thought...it was a civilized conversation until I heard my friend saying he was going to leave (he said it calmly) after which the owner/co owner took the hat off his head without permission ( he was apparently inebriated). I think he should have dealt with the situation differently or have his manager handle it. We asked for our bill and during the manager tried to intercede which we appreciated. After we paid our bills and we were leaving the owner/co owner attacked my friend and made HOMOPHOBIC Remarks and the security guard wanted to tase him which made no sense. I felt so disgusted and embarrassed. We paid our money to be treated like animals. I am disappointed.More

Date of visit: July 2019
Helpful?4  
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Questions & Answers
Ask a question
Stay727795
17 September 2019|
Answer
Response from Simone D |
Good day a need a menu list plz
0
Votes
Stay727795
5 September 2019|
Answer
Response from Ribbiz L | Property representative |
Good Afternoon, It is possible to celebrate your birthday with us. We have packages which cost $12,000(JMD), $16,000(JMD), $20,000(JMD) and $35,000(JMD). Please call or send us an email to obtain package details.
0
Votes
Sightsee44183020849
20 August 2019|
Answer
Response from Ribbiz L | Property representative |
Good evening, children are welcomed until 9pm each day.
0
Votes
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Frequently Asked Questions about Ribbiz UltraLounge

Yes, Ribbiz UltraLounge offers takeout services.

Yes, Ribbiz UltraLounge offers delivery services.

Ribbiz UltraLounge is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 4