Bday greetings made by housekeeping - Picture of Baobab Beach Resort & Spa, Diani Beach
Photo: Bday greetings made by housekeeping
From Review : Beautiful grounds but Hotel rooms needs a serious refurbishment!! of Baobab Beach Resort & Spa
+3
Overview The hotel is located in Diani and will take around 45 mins from the Likoni Ferry. Post ease of restrictions in Kenya the Ferry has got busier and queues are long even at off peak times so thew us off in terms of overall time it took us from Mombasa town to Baobab via…
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Date of stay: October 2021
Response from Kennedy Uduny, Marketing at Baobab Beach Resort & Spa
Responded Oct 24, 2021
Dear Guest, Warm, greetings from the Baobab Beach Resort & Spa. Thank you so much for sharing this very thorough review. It is only with the honest feedback from our guests that we are able to improve our service, and we really appreciate you taking the time to share such a detailed account of your stay. We sincerely regret that certain aspects of your stay did not live up to your expectations. Thank you for taking the time to review our resort. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide the guest with the best possible service. We as a hotel definitely have no intention of making any guests’ stay unpleasant and please rest assured that the points raised with regards to the disparity in service have already been addressed. We will always welcome feedback from our guests (whether it is positive or negative), as this is the best way for us to improve our service. We hope that, if ever you return to Diani and to our resort, you will find that these issues have been rectified and addressed. Safe travels. Kind Regards, Kennedy Uduny Public Relations Executive marketing@baobab-beach-resort.com Tel: +254 725 777 025
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