Dear Guest, First of all we would like to thank you for taking the time and leaving this review. Every review expressing a negative experience in our hotel is taken as a great opportunity for us to improve and find a solution to current situations and demonstrate to our future guests that we do care, and work hard to reach levels of services for our guest satisfaction. We will address all your comments, to the General Manager of the property. We offer you our sincere apologies for the inconveniences presented during your stay and we hope you have the opportunity to visit us again in the future, and experience the improvements we had done in our services. Best regards.