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Somewhat cleaned daily - Picture of Sanctuary at Grand Memories Santa Maria, Cuba

Photo: Somewhat cleaned daily

From Review : Great Beach ! of Sanctuary at Grand Memories Santa Maria
Somewhat cleaned daily
Steel rusted headboard
Laider
Yunier and Jorge Luis
Yagneil and Geilys
Yordy
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Other Recent Reviews

Amazing experience
January 2021
sugarlips wrote a review Feb 2020
Cambridge, Canada303 contributions35 helpful votes
+4
Unfortunately hotel needs some work, lacking everything ! Room had mold on curtains, vent was disgusting, airconditioner filter was non existent, headboard was steel, rusted badly. Smell of mold and sewer gas. Murky swamps and mosquitos haven. Food was same for 7 days, limited.
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Date of stay: January 2020
Response from rrssBDcuba, Director General at Sanctuary at Grand Memories Santa Maria
Responded 10 Feb 2020
Dear Guest,  Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards, General Manager
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