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Dirty and stained tiles and grout - Picture of Denham Grove

Photo: Dirty and stained tiles and grout

From Review : So bad I couldn't not write a review of Denham Grove
Dirty and stained tiles and grout
Filthy shower head
shocking paintwork
'Mould and limescale on taps
Dirty plug hole
Stained and scratched toilet bowl
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Neil wrote a review 2 Sep
12 contributions1 helpful vote
+8
So, where to start.....This was a two night business stay and having had colleagues stay previously and recommended it, I expected it to be better than the usual Premier Inn. It turns out that the good old purple palace beats this hands down! Check-in... A fairly average
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Date of stay: September 2021
Response from Yiannis Constantinou, General Manager at Denham Grove
Responded 1 week ago
Dear neilmM6519KP, Thank you for your review following your recent stay with us and please accept my sincere apologies for any inconvenience and disappointment you experienced as a result . You can be assured that we are all working extremely hard to address all the issues you pointed out which are mostly connected to the current nationwide staff shortages . Whilst I appreciate that it is not much consolation to you at this stage I am glad to say that the situation is gradually improving especially since the Government changed the NHS app "ping" response guidance . It would be greatly appreciated if you could contact me directly on the details below should you wish to hopefully give us another opportunity in the future to restore your faith in Denham Grove as I will personally ensure that your next visit is completely trouble free and fully enjoyable . Kind regards, Yiannis Constantinou General Manager 01895 833 338 yiannis.constantinou@denhamgrove.com
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