Thank you for your feedback. We are pleased to read that you enjoyed our bar staff, however, we are sorry to read that the other areas of your recent stay and previous stays weren't as enjoyable. While we strive to keep our facilities up-to-date, we agree that there are areas where improvements are needed. We are currently in the process of renovating our resort, and we look forward to the updates these renovations will bring in the future. Please accept our apologies for your disappointing stays - your comments have been shared with the appropriate departments as we plan for the future. If you'd like to further discuss your stay, please do not hesitate to reach out to us at firstname.lastname@example.org or call 608-678-3119.