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Spa Atrium Pool lounge and ripped old towels - Picture of The Abbey Resort & Avani Spa, Fontana

Photo: Spa Atrium Pool lounge and ripped old towels

From Review : 4 Star Spa? Guess again... of The Abbey Resort & Avani Spa
883
Spa Atrium Pool lounge and ripped old towels
“Resort view” photos
First time with my family
“Resort view” photos
“Resort view” photos
Spa carpet had the remnants of the ripped towels, no one sweeping the area to keep it looking nice.
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US$107
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brownieLuv2trvl wrote a review Apr 2019
Lake Geneva, Wisconsin146 contributions49 helpful votes
+1
The Pros: My friend and I spent Friday afternoon getting a Deep tissue massage and a Facial. Services were great! My technician Sarah was wonderful, so relaxed and positive. The Cons (of which there are many): 1) Attending Staff indifferent to non-existent; from the front
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Date of stay: March 2019
Response from RebeccaR3733, Guest Relations at The Abbey Resort & Avani Spa
Responded 4 Apr 2019
Thank you for your candid and detailed feedback. I'm glad to read you enjoyed your spa services. Sarah is an amazing and extremely talented technician. I am, however, sorry to read about the issues you encountered. We do usually have attendants who watch the pool area, but there were unusual circumstances that prevented this from happening last week. It also looks like you had towels that are meant for treatments, not our guests, so I'm sorry that you somehow ended up with those. Your comments have been shared with our Spa Director and she would be happy to speak with you further, if you would like to contact her at 800-709-1323. I hope you do give us another chance in the future so that we can exceed your expectations.
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