Thank you for your candid and detailed feedback. I'm glad to read you enjoyed your spa services. Sarah is an amazing and extremely talented technician. I am, however, sorry to read about the issues you encountered. We do usually have attendants who watch the pool area, but there were unusual circumstances that prevented this from happening last week. It also looks like you had towels that are meant for treatments, not our guests, so I'm sorry that you somehow ended up with those. Your comments have been shared with our Spa Director and she would be happy to speak with you further, if you would like to contact her at 800-709-1323. I hope you do give us another chance in the future so that we can exceed your expectations.