We sincerely regret to hear of your dissatisfaction. If you have any requests we advise that you contact the resort prior to arrival, and our team will do our best to accommodate any special requests, pending we have the availability. Regarding the concerns with your room, we strongly advise that our guests bring any concerns that may arise during your stay to one of our team members so that we may have the opportunity to quickly amend. This being said, we will certainly look into the all of your mentioned concerns. Our resort hopes to have the chance to welcome you back, and we wish you all the best on your future travels.