Dear patrickm-tokyo, Thank you so much for taking the time to complete a review of your recent stay. Please accept our sincere apology for the condition of your room and some areas of the hotel. We are scheduled to go through our 2nd renovation sometime this year, and we look forward to providing a better experience for all of our future guests. We also apologize for the lack of hot water due to a boiler that stopped working that affected all of our guests throughout their stay. This issue has now been fixed and we will work harder to maintain our equipment in working order. Please know that we value you as a Marriott Bonvoy Member and we appreciate your feedback that allows us to improve our hotel and services. Again our deepest apologies and thank you for sharing your experience.