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Complimentary breakfast showed signs the hotel is trying to improve their image. - Picture of SpringHill Suites Laredo

Photo: Complimentary breakfast showed signs the hotel is trying to improve their image.

From Review : Disappointed-hotel has not worn well over the years of SpringHill Suites Laredo
Complimentary breakfast showed signs the hotel is trying to improve their image.
Complimentary breakfast showed signs the hotel is trying to improve their image.
Complimentary breakfast showed signs the hotel is trying to improve their image.
Complimentary breakfast showed signs the hotel is trying to improve their image.
Hotel showed quite a few signs of age & the wear & tear in this room with 2 double beds. My expectations are higher when paying $100+ per night in a small city.
Hotel showed quite a few signs of age & the wear & tear in this room with 2 double beds. My expectations are higher when paying $100+ per night in a small city.
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patrick-tokyo wrote a review Feb 2020
Austin, Texas1,667 contribution40 helpful votes
+25
I had not been to Laredo in many years and since I am a member of Marriott's Bonvoy program, I selected the SpringHIll Suites. The room and hotel shows a lot of wear and tear. I was interested to find out how old the hotel was. It was built in 2007 and renovated in 2013. The
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Date of stay: February 2020
Response from SpringhillLaredo, General Manager at SpringHill Suites Laredo
Responded 21 Feb 2020
Dear patrickm-tokyo, Thank you so much for taking the time to complete a review of your recent stay. Please accept our sincere apology for the condition of your room and some areas of the hotel. We are scheduled to go through our 2nd renovation sometime this year, and we look forward to providing a better experience for all of our future guests. We also apologize for the lack of hot water due to a boiler that stopped working that affected all of our guests throughout their stay. This issue has now been fixed and we will work harder to maintain our equipment in working order. Please know that we value you as a Marriott Bonvoy Member and we appreciate your feedback that allows us to improve our hotel and services. Again our deepest apologies and thank you for sharing your experience.
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