We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We stayed at the hotel. The bathroom has a mold and water was dripping from the ceiling and there was no generator. The staff was very rude and they refused to change the room as the whole carpet was wet from the dripping.
Date of stay: September 2021
Response from Jeremy Bukac, General Manager at Hilton Galveston Island Resort
Responded 17 Sep 2021
Ambassador371660, Thank you for leaving comments about your experience. I'm sorry to see that we were unable to exceed your expectations during the hurricane. We do try to accommodate as many guests as possible as we always want to ensure everyone is satisfied. Please do not hesitate to reach out to me directly at 409-744-5000 if you would like to connect further as I always welcome the opportunity to resolve any issue.
Been to Hilton Galveston Island Resort? Share your experience!