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Beautiful pool area in the early morning before it gets busy - Picture of Grand Sirenis Riviera Maya Resort, Akumal

Photo: Beautiful pool area in the early morning before it gets busy

From Review : Great resort but concierge caused problems of Grand Sirenis Riviera Maya Resort
Beautiful pool area in the early morning before it gets busy
Christmas tree
Great Stay
Qaulity ready to offer more
End of holiday
Excellent location, amazing service, terrible food
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D-from-the-C wrote a review Apr 2019
Chilliwack, Canada6 contributions6 helpful votes
We had two rooms in the Chac building for our extended family of 6. The rooms, grounds, beach, pools, snorkeling, and most of the staff were wonderful. The buffet was what was expected at an all-inclusive and the restaurants we ended up going to (Brazilian, Steakhouse,
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Date of stay: March 2019
Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort
Responded 7 Apr 2019
Dear D-from-the-C, Thank you for taking part of your valuable time to answer our survey and for choosing Grand Sirenis Riviera Maya for your recent vacations. First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For the Grand Sirenis Riviera Maya Resort & Spa Hotel, our main objective is to achieve the total satisfaction of our guests, with the highest quality standards. I have read your comments and before sending you an answer about what you mentioned in your review, I send my sincere apologies for the bad impression you had regarding the hotel and we regret not having been able to exceed your expectations. In Sirenis, our staff are the most valuable resource we have. Therefore, we train them to ensure they are comfortable and happy with their duties, what makes them able to provide the best service to our guests from which we are constantly congratulated. It is true as well that sometimes, due to the turnover in this industry, some of them are not as experienced as others but we like to give them the opportunity to grow up professionally. I apologize if at some moment they had any inconvenience with the service they received. I offer you again an apology for what happened and for making you spend an uncomfortable moment to feel obligated to buy the membership. At no time, our intention is to generate a feeling of pressure to our guests to acquire membership. Comments will be sent to the corresponding area to modify sales speeches by employees in that area. Finally, I hope that the good moments lived in the hotel can be stronger than the bad ones, and have the opportunity to exceed your expectations in a future vacations in company of your loved ones. We hope that despite of this situation you afford us the opportunity to serve you again and demonstrate you how wonderful a stay at the Grand Sirenis can truly be. Kind regards, Monica Garcia Assistant Manager
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