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Broken luggage rack - Picture of The Westin Mount Laurel

Photo: Broken luggage rack

Broken luggage rack
Worst experience ever; Non existent Housekeeping Service!
Disappointed
Disappointed
Disappointed
Disappointed
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springro wrote a review Sep 2021
Agoura Hills, California, United States59 contributions93 helpful votes
+7
Dark, Dingy, Dated, Dirty, Disgusting, Dusty, no attention to Details and management DOES not care! Simply put this property is an embarrassment to the Westin brand. Details matter and no one at this property cares. As you read this review you’ll wonder if I brought any of this
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Date of stay: September 2021
Response from Carolina Tot, Guest Services / Front Office at The Westin Mount Laurel
Responded 4 weeks ago
Rob, Thank you for your feedback regarding your recent stay with us during these unusual times. We have a scheduled floor deep cleaning to address some of your mentioned concerns. In addition to this we soak, rinse and clean every room key, as well as spray disinfectant on every high traffic surface. We are certainly trying our best considering the new environment. I will forward your concerns regarding lighting to our engineering department. It was a pleasure serving you, and I apologize that this stay did not meet your expectations.
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