Pool - Picture of Sheraton Orlando North Hotel, Maitland
Photo: Pool
From Review : If looks are important stay here of Sheraton Orlando North Hotel
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Guests
What a shame that so much money has gone into making everything here beautiful yet some of the truly important things in a hotel have been overlooked. The AC in our room kept freezing up. The bed was like sleeping on concrete and when my husband had to get out of it and tried to…
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Date of stay: May 2015
Response from Alex F, General Manager at Sheraton Orlando North Hotel
Responded May 27, 2015
Dear Lglique, Thank you for being our guest. I am sorry that your stay didn't exceed your expectations, as ultimately, that is our goal. We did put millions of dollars into our renovation, but the building was built in the 80's with our wall units there. Normally, they are not an issue as we have a very diligent PM program to keep them working. Whenever there is a problem, they are replaced within the hour. None the less, please accept our apologies on this. The bed is a Sheraton Sweet Sleeper mattress. This is a standard with Sheraton and normally receives very high praises. In the future, please be sure to request additional mattress pad and this should alleviate the issues with our standard mattress. I am certainly glad you enjoyed the pool none the less. While I understand your stay wasnt exceptional, I do hope the service that you received from the team made up for it as they are the ones that take these scores deeply to heart. Thank you again and.... Safe Travels, Alex Francis General Manager
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