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Pictures of Hilton Durban - Durban Photos

Durban: Pictures

From Review : Improvement required of Hilton Durban
Improvement required
Vista de frente
The pool
Bello ma non eccellente
living area
Exceptional after renovation
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Other Recent Reviews

Not recommended
October 2020
What a let down 👇
September 2020
Bernd D wrote a review Feb 2019
Doha, Qatar384 contributions59 helpful votes
+4
At the beginning, the Hotel looks very nice. The stuff super friendly, Breakfast, food very good. I booked my room in advance. The policy says, I must pay 10%, but the Hotel charged me full. Check-in and check-out was, simple. As a Diamond Member, I expect a better service. In
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Date of stay: January 2019
Response from MarkusMFritz, General Manager at Hilton Durban
Responded 4 Feb 2019
Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a Diamond Hilton Honors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear of the helpfulness of our team, housekeeping amenities and overall service. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I would like to inform you that I have addressed this with our Front Office Manager and the Executive Housekeeper. I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Yours sincerely Markus Fritz
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